Bilingual (Spanish) Treatment Coordinator (Dekalb)

Orthodontic Experts Management LLC; Sycamore (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Pet Insurance

Tuition Assistance Program

Transit Reimbursement - Commuter Album

Free and discounted Orthodontic Treats

Job summary

Orthodontic Experts Management LLC is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, help prioritize care, and manage scheduling and payment arrangements at our Sycamore, IL locations.

Responsibilities include financial consultations, education on benefits, outbound patient outreach, and maintaining accurate patient accounts. Strong Spanish bilingual skills and related experience are required.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience required.
• 2 years of sales experience required.
• 1 year of Treatment Coordinating experience required.
• Knowledge of medical terms and practices required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
• Excellent problem solving and de-escalation skills required.
• Excellent written and verbal communication skills required.
• Bilingual: Fluent in Spanish.

Responsibilities

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer questions.
• Assist patients in prioritizing treatment and scheduling/payment plans.
• Conduct financial consultations with new and existing patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and Ortho financing options.
• Coordinate with external financing companies for patients.
• Track patient accounts receivable and outstanding balances.
• Support the practice's collections protocol for balances.
• Introduce new patients to the practice and explain health history and doctor’s examination.
• Conduct treatment consultations for new and existing patients when new plans are presented.
• Update TC spreadsheet daily.
• Make outbound calls to patients (welcome, lost cases, denials, etc.).
• Greet and check patients in/out before/after treatment.
• Participate in marketing events.
• Handle cash and payments.
• Answer incoming calls for new patients, emergencies, scheduling, records requests, and follow-ups.
• Travel to sister clinics and perform all duties, including administrative tasks.
• Maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Skills

Customer service

Sales experience

Communication skills

Problem solving

De-escalation

Spanish (bilingual)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability

Continuous Improvement

Inclusion

Integrity

Respect

Teamwork

Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of sales experience
• 1 year of Treatment Coordinating experience
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• Bilingual Fluent in Spanish

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45 am to 6:00 pm shifts per month
• 2496 Dekalb Ave, Unit B, Sycamore, IL 60178
• Travel Availability to Algonquin and Aurora
• Full time

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments