Treatment Coordinator - Inside Sales

Trulove Orthodontics; Montgomery (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Substantial monthly bonus

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Flexible spending accounts

Health savings accounts

Employee assistance program

Other benefit options

Job summary

Trulove Orthodontics is seeking a dynamic Treatment Coordinator to serve as the first contact for prospective patients in Montgomery, AL. You will build relationships, educate families on options, and guide them confidently through the orthodontic journey.

You will leverage consultative sales skills to achieve high treatment acceptance, support business growth, and foster lasting patient relationships with exceptional service.

Qualifications

• 1–3 years of sales or customer-service experience.
• Excellent written and verbal communication.
• Willingness to learn dental terminology and processes.

Responsibilities

• Educate patients on treatment options and financing.
• Drive treatment acceptance and convert consultations into starts.
• Solicit referrals and manage post-treatment satisfaction.
• Communicate fees, insurance, and appointment details to patients.
• Ensure patients are cleared for treatment and keep schedules filled.

Skills

Sales experience

Customer service

Communication skills

Dental knowledge

Dependable

Attention to detail

Telephone etiquette

Organization

Education

High School Diploma

GED

Job description

The Treatment Coordinator is a dynamic sales professional and one of the most influential roles within our practice. As the first point of contact for prospective patients, you'll build relationships, understand each patient's needs, and confidently guide them through their orthodontic journey.

Success in this role comes from creating an exceptional customer experience while educating patients on treatment options, overcoming objections, and helping families make confident decisions about their smile. You'll leverage your sales skills and consultative approach to drive treatment acceptance, support business growth, and foster long-term patient relationships.

If you're passionate about connecting with people, thrive in a goal-oriented environment, and enjoy turning conversations into life-changing opportunities, this is the role for you. *Subject Matter Expertise not required; Training on Dental/Orthodontic knowledge will be provided*

In addition to your hourly rate, we offer a competitive benefits package that includes:

• substantial monthly bonus opportunities
• Medical/Rx coverage
• Dental coverage
• Vision coverage
• retirement plan (401-k) with a percentage match
• flexible spending accounts
• health savings accounts
• employee assistance program
• several other benefit options

Benefit‑eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Opportunity to earn between $50k - $70k per year between base rate and commission combined.

• Obtaining high treatment acceptance rate of 70% or higher by educating and discussing the orthodontic treatment process, cost of treatment, insurance coverage, and finance options.
• Consistently achieve established sales goals by converting consultations into treatment starts. Individual performance is tracked through treatment acceptance rates and other key sales metrics.
• Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Harrington Orthodontics in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Core Competencies

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Persuading - Using compelling arguments to gain the support and commitment of others.

Knowledge, Skills and Abilities

• Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
• Customer service or sales experience, along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Attention to detail.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearance at all times.
• Dental or Ortho knowledge appreciated but not required.
• Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma, GED or equivalent Required
• 1-3 Years Relative Sales Experience

As set forth in Trulove Orthodontics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal.