Treatment Coordinator

Scott Law Ortho Corp PC; Mesquite (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) plan

PTO & holidays

Brace discounts

Job summary

Smile & Co. Family Orthodontics is seeking a Treatment Coordinator to educate new patients about treatment options, discuss financial arrangements, and foster strong patient relationships. You will present plans, guide payment options, and coordinate appointments to keep schedules full.

Ideal candidates have strong communication, sales or service background, and the ability to build rapport in a fast-paced practice. HS diploma required; college preferred; bilingual a plus.

Qualifications

• Must be outgoing and empathetic with patients.
• Excellent written and verbal communication skills.
• Minimum one year in sales or a service role.
• High School diploma required; college preferred.
• Bilingual a plus, not required.

Responsibilities

• Present orthodontic treatment plans and educate patients on the plan of treatment.
• Explain payment options and help arrange financing.
• Follow up with potential patients to schedule treatment.
• Prepare for patient exams and coordinate consultations.
• Keep schedules full by contacting referred patients and scheduling.
• Coordinate patients referred to specialists when needed.
• Assist in local marketing and community events.

Skills

Outgoing & empathetic

Proactive & adaptable

Excellent communication

Strong sales ability

Relationship building

Talk-to-a-person approach

Education

High School diploma or equivalent

College education preferred

Job description

About this role

Looking for a career that makes you smile? Smile & Co. Family Orthodontics is seeking a Treatment Coordinator to join our growing team. The Treatment Coordinator will be responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.

Responsibilities

• Present orthodontic treatment plans and educate patients on the plan of treatment while overcoming objections.
• Understand the practice's policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Prepare for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in local store marketing and community events.

Qualifications

• Outgoing, approachable, and empathetic.
• Proactive and adaptable.
• Excellent written and verbal skills.
• High School diploma or equivalent required; college education preferred.
• Minimum one (1) year experience in sales or another service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Benefits

• Competitive salary plus bonus.
• Opportunity for medical, dental, vision and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in the first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. We offer every team member the opportunity to be a part of something bigger—helping them find success in their career and beyond.