Treatment Coordinator

GD-SDM Partnership LLC; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401k Program with matching

Health, dental, vision plan

Paid vacation and holidays

Life and disability insurance

FLSA: Non-Exempt

Job summary

Family Dental Care in Rocky Hill, CT is seeking a Dental Treatment Plan Coordinator to ensure a seamless patient experience, clearly explain treatment plans, insurance and financial benefits, and coordinate appointments.

The role supports the clinical team, helps with pre-authorization and paperwork, and promotes HIPAA compliance. A background with Eaglesoft is a plus; full-time, Monday–Friday, with benefits and room for growth.

Qualifications

• Dental insurance knowledge is required.
• Excellent oral and written communication skills.
• Project coordination experience.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.
• Eaglesoft knowledge a plus!

Responsibilities

• Prepare and present treatment plans and financial estimates to patients for all prescribed treatments.
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients who have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve goals through efficient use of appointment time.
• Work with a clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms, and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines concerning patient records.
• Other duties as assigned.

Skills

Dental insurance knowledge

Oral communication

Written communication

Project coordination

Microsoft Office

Dental software knowledge

HIPAA compliance

Team cooperation

Eaglesoft knowledge

Tools

Microsoft Office

Dental practice management software

Eaglesoft

Job description

Location

Family Dental Care of Rocky Hill Dental Treatment Plan Coordinator - Family Dental Care (Rocky Hill, CT)

Salary

Salary Range: $25.00 - $28.00 Hourly

Overview

The Dental Treatment Plan Coordinator's primary responsibility is to ensure that the patient's office experience is seamless and be sure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.

Schedule

Full-time, Monday - Friday

Duties & Responsibilities

• Prepare and present treatment plans and financial estimates to patients for all prescribed treatments.
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients who have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve goals through efficient use of appointment time.
• Work with a clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms, and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines concerning patient records.
• Other duties as assigned.

Required Skills & Abilities

• Dental insurance knowledge is required.
• Excellent oral and written communication skills.
• Project coordination experience.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.
• Eaglesoft knowledge a plus!

Compensation & Benefits

• Guaranteed Hourly Rate
• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance
• FLSA Status: Non-Exempt

Equal Opportunity & Diversity

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Our Values

We strive every day to provide the best possible experience for our patients. We believe strongly in our values that guide us towards unity and teamwork. Collectively we make an I.M.P.A.C.T that makes a difference. I-Integrity M-Mentorship P-Partnership A-Action C-Caring T-Transparency