Treatment Coordinator

Family Dental Care of Rocky Hill; Rocky Hill (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with matching

Health, dental, and vision plan

Life Insurance

Disability Insurance

Job summary

Family Dental Care of Rocky Hill in Rocky Hill, CT is seeking a Dental Treatment Plan Coordinator. This full-time role focuses on presenting treatment plans, explaining insurance benefits, and coordinating appointments to ensure a smooth patient experience.

You will work with the clinical team to manage daily patient flow, assist with financial arrangements, handle pre-authorization, and maintain HIPAA-compliant records using Eaglesoft and Microsoft Office.

Qualifications

• Dental insurance knowledge is required.
• Excellent oral and written communication skills.
• Project coordination experience.
• OSHA/HIPAA knowledge; proficient with Microsoft Office and dental practice management software; Eaglesoft knowledge a plus.

Responsibilities

• Prepare and present treatment plans and financial estimates to patients for all prescribed treatments.
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients who have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve goals through efficient use of appointment time.
• Work with a clinical team to effectively manage daily patient flow and provide communication to appropriate individuals.
• Assist patients with financial arrangements and pre-authorization.
• Handle all treatment paperwork including consent forms and HIPAA compliance.
• Check patients out and answer/return incoming calls from patients.

Skills

Communication skills

Project coordination

Dental insurance knowledge

Microsoft Office

Eaglesoft

Team collaboration

Time management

Attention to detail

HIPAA knowledge

Tools

Eaglesoft

Microsoft Office

Dental PM software

Job description

Location:Family Dental Care of Rocky HillDental Treatment Plan Coordinator - Family Dental Care (Rocky Hill, CT)Salary Range: $25.00 - $28.00 HourlyOverviewThe Dental Treatment Plan Coordinator’s primary responsibility is to ensure that the patient’s office experience is seamless and be sure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.Schedule: Full-time, Monday - FridayDuties/ResponsibilitiesPrepare and present treatment plans and financial estimates to patients for all prescribed treatments.Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients who have not completed treatment.Manage the Doctor and hygiene schedules to achieve goals through efficient use of appointment time.Work with a clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.Assist patient with financial arrangements.Complete pre-authorization.Handle all treatment paperwork including consent forms, policy forms, and exit paperwork.Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.Check patients out.Answer and return incoming calls from patients.Adhere to confidentiality, state, federal, and HIPAA laws and guidelines concerning patient records.Other duties as assigned.Required Skills/AbilitiesDental insurance knowledge is required.Excellent oral and written communication skills.Project coordination experience.Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.Facility with Microsoft Office and dental practice management software.Positively contribute to a respectful and collaborative working environment with coworkers.Willingness to advance skills through continuing education opportunities.Present to work during scheduled shifts.Eaglesoft knowledge a plus!Compensation & Benefits:Guaranteed Hourly RatePaid Vacation & Paid Holidays401k Program: with matching contributionsBenefits: (offered at 30 hours or more)Competitive health, dental, and vision planLife Insurance and Disability InsuranceFLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.