Treatment Coordinator

Kids for the Future; Springfield (MA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive team environment

Job summary

Passion Dental is seeking a Treatment Coordinator in Springfield to help patients understand treatment plans, insurance options, and financial arrangements. You will coordinate care between doctors, hygienists, and front desk staff to ensure a smooth patient journey.

The ideal candidate is organized, patient-focused, with strong communication skills and dental software experience. This full-time, non-exempt role offers competitive pay, opportunities for growth, and a welcoming team environment.

Qualifications

• Minimum 2 years of dental experience preferred.
• Experience with dental software preferred.
• Ability to explain treatment and financial options clearly and professionally.
• Strong communication and customer service skills.

Responsibilities

• Present and explain treatment plans to patients.
• Educate patients on options, insurance benefits, and financing.
• Coordinate scheduling for restorative, specialty, and follow-up treatments.
• Verify insurance benefits and explain coverage to patients.
• Support treatment acceptance through clear communication.

Skills

Communication

Customer service

Organization

Multitasking

Insurance knowledge

Treatment planning

Explain options

Teamwork

Patient care

Tools

Dentrix

Eaglesoft

Open Dental

Job description

• Base Pay $24.00 - $32.00 / Hour
• Employee Type FT Non-Exempt

Description

Treatment Coordinator – Springfield
Passion Dental

Passion Dental is seeking an enthusiastic, organized, and patient-focused Treatment Coordinator to join our team at Springfield Dentistry and Braces.

As a Treatment Coordinator, you will play a vital role in helping patients understand their treatment needs, financial options, and next steps in their dental care journey. The ideal candidate is a strong communicator who can build trust with patients while helping them navigate treatment recommendations and insurance benefits.

Responsibilities

• Present and explain treatment plans recommended by doctors
• Educate patients on treatment options, insurance benefits, and financial arrangements
• Coordinate scheduling for restorative, specialty, and follow-up treatment
• Verify insurance benefits and assist patients with understanding coverage
• Support treatment acceptance through clear communication and patient education
• Follow up with patients regarding outstanding treatment needs
• Collaborate closely with doctors, hygienists, and front office team members
• Maintain accurate patient records and documentation
• Help create a positive and welcoming patient experience
• Support office goals related to patient retention and treatment completion
• Ability to lift up to 50lbs.

Why Join Passion Dental?

• Supportive team environment
• Growth opportunities within a leading dental organization
• Competitive compensation
• Opportunities for professional development and advancement

Qualifications

• Minimum 2 years of dental experience preferred
• Previous Treatment Coordinator, Dental Receptionist, Dental Assistant, or Front Desk experience preferred
• Strong understanding of dental insurance and treatment planning
• Excellent communication and customer service skills
• Ability to explain treatment and financial options in a professional, compassionate manner
• Strong organizational and multitasking abilities
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred
• Positive attitude and team-oriented mindset
• Commitment to providing exceptional patient care

Preferred Qualifications

• Experience presenting treatment plans and financial arrangements
• Knowledge of PPO, Medicaid, and fee-for-service insurance plans
• Bilingual candidates encouraged to apply

Summary

Passion Dental is seeking a Treatment Coordinator for our Springfield location. This position is ideal for an experienced dental professional who enjoys helping patients understand their treatment options, coordinating care, and creating a positive patient experience. The ideal candidate is organized, personable, and committed to exceptional customer service.