Treatment Coordinator

Kids for the Future; Milford (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team environment

Professional development and training

Job summary

Passion Dental in Milford, MA seeks a Treatment Coordinator to educate patients on treatment options, insurance benefits, and financing. You will coordinate scheduling across restorative and specialty services and work closely with doctors and hygienists to ensure smooth patient flow.

The ideal candidate has at least 2 years of dental experience, strong communication skills, and familiarity with Dentrix, Eaglesoft, or Open Dental.

Qualifications

• Minimum 2 years of dental experience preferred.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred.
• Excellent communication and customer service skills.

Responsibilities

• Present and explain treatment plans recommended by doctors.
• Educate patients on treatment options, insurance benefits, and financial arrangements.
• Coordinate scheduling for restorative, specialty, and follow-up treatment.
• Verify insurance benefits and assist patients with understanding coverage.
• Support treatment acceptance through clear communication and patient education.
• Follow up with patients regarding outstanding treatment needs.
• Collaborate closely with doctors, hygienists, and front office team members.
• Maintain accurate patient records and documentation.
• Help create a positive and welcoming patient experience.
• Support office goals related to patient retention and treatment completion.

Skills

Strong communication

Customer service

Organizational skills

Dental insurance knowledge

Tools

Dentrix

Eaglesoft

Open Dental

Job description

• Base Pay $24.00 - $28.00 / Hour
• Job Category Orthodontics, Dental, Treatment Coordinator
• Employee Type FT Non-Exempt

Contact information

• Phone [phone]

Description

Treatment Coordinator – Family Orthodontics Milford
Passion Dental

Passion Dental is seeking an enthusiastic, organized, and patient-focused Treatment Coordinator to join our team at Family Orthodontics Milford.

As a Treatment Coordinator, you will play a vital role in helping patients understand their treatment needs, financial options, and next steps in their dental care journey. The ideal candidate is a strong communicator who can build trust with patients while helping them navigate treatment recommendations and insurance benefits.

Responsibilities

• Present and explain treatment plans recommended by doctors
• Educate patients on treatment options, insurance benefits, and financial arrangements
• Coordinate scheduling for restorative, specialty, and follow-up treatment
• Verify insurance benefits and assist patients with understanding coverage
• Support treatment acceptance through clear communication and patient education
• Follow up with patients regarding outstanding treatment needs
• Collaborate closely with doctors, hygienists, and front office team members
• Maintain accurate patient records and documentation
• Help create a positive and welcoming patient experience
• Support office goals related to patient retention and treatment completion

Why Join Passion Dental?

• Supportive team environment
• Growth opportunities within a leading dental organization
• Competitive compensation
• Opportunities for professional development and advancement

Requirements

Qualifications

• Minimum 2 years of dental experience preferred
• Previous Treatment Coordinator, Dental Receptionist, Dental Assistant, or Front Desk experience preferred
• Strong understanding of dental insurance and treatment planning
• Excellent communication and customer service skills
• Ability to explain treatment and financial options in a professional, compassionate manner
• Strong organizational and multitasking abilities
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred
• Positive attitude and team-oriented mindset
• Commitment to providing exceptional patient care

Preferred Qualifications

• Experience presenting treatment plans and financial arrangements
• Knowledge of PPO, Medicaid, and fee-for-service insurance plans
• Bilingual candidates encouraged to apply

Summary

Passion Dental is seeking a Treatment Coordinator for our Milford location. This position is ideal for an experienced dental professional who enjoys helping patients understand their treatment options, coordinating care, and creating a positive patient experience. The ideal candidate is organized, personable, and committed to exceptional customer service.