Treatment Coordinator

Smile Doctors; Schaumburg (IL); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Insurance coverage

401(k) plan

Paid time off

Braces and aligners discounts

Job summary

Hurley & Volk Orthodontics is seeking a Treatment Coordinator to educate patients about treatment options, discuss financial arrangements, and nurture relationships for ongoing care.

The role involves presenting plans, handling payments options, and following up to schedule treatments, while building rapport with patients and coworkers in a fast-paced orthodontic practice.

Qualifications

• High School diploma or equivalent required; College education preferred.
• Excellent written and verbal communication skills.
• Sales experience or service industry background recommended.

Responsibilities

• Present orthodontic treatment plans and educate patients on plans.
• Explain financial options and policies to patients.
• Follow up with potential patients to schedule treatment.
• Prepare patients for exams and consults.
• Coordinate referrals to specialists when needed.
• Assist in local store marketing and community events.

Skills

Outgoing

Empathetic

Verbal skills

Written skills

Sales skills

Rapport building

Education

High School diploma or equivalent

College education preferred

Job description

Looking for a career that makes you smile? Hurley & Volk Orthodontics is seeking a Treatment Coordinator to join our growing team. Responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.

How you’ll make us better:

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
• Understand the practice’s policy on working with financials to educate patients on their payment options
• Work pending reports and follow up with potential patients to schedule treatment
• Preparation for patient exams
• Follow up with patients to set up consultations or begin treatment and keep schedules full
• Coordinate patients referred to specialists for care prior to treatment as necessary
• Assist in Local Store Marketing and community events

Your special skills:

• Outgoing, Approachable, and Empathetic
• Proactive and adaptable
• Excellent written and verbal skills

Prerequisites for success:

• High School diploma or equivalent required; College education preferred
• Minimum one (1) year experience in sales or other service industry required
• Bilingual a plus, but not required
• Ability build rapport with patients
• Ability to establish and maintain good working relationships with patients and coworkers
• Excellent sales skills
• Ability to talk to a person, not at a person

The Perks:

• Competitive salary plus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Hurley & Volk Orthodontics? We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $20.70 - $26.20 This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.