Treatment Coordinator

Chicago Dental Implants, Oral & Facial Surgery; Orland Park (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Chicago Dental Implants, Oral & Facial Surgery in Orland Park, IL is hiring a Treatment Coordinator / Front Desk to be the face of the office. You will welcome patients, manage the front desk, and help patients understand their treatment and financing options, with occasional travel to other CDI-OFS locations.

The role combines warm front desk duties with patient-focused treatment coordination in a fast-paced dental practice.

Qualifications

• Experience in a dental/medical front office or patient-facing role.
• Excellent communication to soothe nervous patients.
• Comfort discussing treatment costs, insurance, and financing.
• Organized and detail-oriented with ability to multitask in a fast-paced office.
• Self-motivated, team-first attitude.
• Familiarity with dental software such as WinOMS preferred.
• Reliable transportation for travel between CDI-OFS offices.

Responsibilities

• Greet patients and create a welcoming, professional first impression.
• Answer phones, schedule consultations and procedures, manage surgical schedule.
• Verify insurance benefits and complete verification forms for every patient.
• Present treatment plans and financing options clearly and compassionately.
• Follow up with patients to convert to same-day scheduling when possible.
• Build strong relationships with referring general dentists.
• Collect payments, process paperwork, and keep patient records accurate.
• Travel occasionally to other CDI-OFS locations (Plainfield, Joliet, Downers Grove).

Skills

Front desk experience

Strong communication

Cost/Insurance discussion

Organized multitasking

Team-oriented

WinOMS familiarity

Travel between offices

Tools

WinOMS

Job description

Treatment Coordinator / Front Desk
Chicago Dental Implants, Oral & Facial Surgery | Orland Park, IL

Full-Time

• Monday -Thursday: 8:00 AM - 5:00 PM


• Friday: 8:00 AM - 3:00 PM

About Us

Chicago Dental Implants, Oral & Facial Surgery (CDI-OFS) is a leading oral surgery and dental implant practice with locations across the Chicago area. Our surgeons provide advanced care, including dental implants, wisdom teeth removal, and complex oral surgery, to patients who are often anxious and in need of a caring, confident guide. We are part of Smile Partners USA, a dental support organization committed to supporting our teams and delivering exceptional patient experiences.

The Role

We are looking for a Treatment Coordinator / Front Desk team member to be the face of our Orland Park office. You will welcome patients, manage the front office, and help patients understand their treatment and take the next step with confidence. This is a dual role: half warm front desk professional, half patient-focused treatment coordinator. The position will occasionally require travel to other CDI-OFS offices to support our team. (Plainfield, Joliet, Downers Grove)

What You’ll Do

• Greet patients and create a welcoming, professional first impression


• Answer phones, schedule surgical consultations and procedures, and manage the surgical schedule


• Verify insurance benefits and complete the Insurance Verification Form accurately for every patient


• Present treatment plans and financial options clearly and compassionately


• Follow up with patients who have not yet scheduled, with the goal of same-day conversion


• Build and maintain strong relationships with referring general dentist offices


• Collect payments, process paperwork, and keep patient records accurate


• Track follow-up and patient roadblocks, and partner with doctors and clinical staff to keep the schedule full


• Travel occasionally to other CDI-OFS locations as needed (Plainfield, Joliet, Downers Grove)

What We’re Looking For

• Experience in a dental or medical front office, treatment coordination, or patient-facing sales/service role (oral surgery or implant experience is a plus)


• Strong communication skills and the ability to put nervous patients at ease


• Comfort discussing treatment costs, insurance, and financing


• Organized, detail-oriented, and able to multitask in a fast-paced office


• Self-motivated and goal-driven, with a team-first attitude


• Familiarity with dental software (such as WinOMS) is preferred


• Reliable transportation for occasional travel between offices