Dental Treatment Coordinator

Affordable Care, LLC; Peoria (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and advancement

Supportive, team-oriented work环境

Job summary

Affordable Dentures & Implants in Peoria, IL is seeking a Dental Treatment Coordinator to guide patients through treatment plans, coordinate care, and create an exceptional patient experience. You will serve as the liaison between patients, doctors, and office staff, helping patients understand options, insurance coverage, and financing.

The role emphasizes patient follow-through, scheduling, billing questions, and maintaining accurate records in the practice management system.

Qualifications

• High school diploma or equivalent required.
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred.
• Experience in dental/medical office and patient consultations preferred.
• Strong communication and ability to discuss treatment and financing with patients.

Responsibilities

• Serve as primary contact for patients throughout treatment journey.
• Review doctor-prescribed plans with patients and ensure understanding.
• Educate patients on options, insurance, financing, and payment options.
• Build patient relationships and resolve barriers to treatment.
• Follow up to schedule and complete recommended treatment.
• Coordinate treatment scheduling and patient flow.
• Schedule, confirm, manage patient appointments.
• Handle calls, emails, and inquiries professionally.

Skills

Communication

Customer service

Organizational skills

Relationship-building

Teamwork

Problem solving

Financial discussions

Education

High School Diploma or equivalent

Tools

Practice management system

Job description

Join Affordable Dentures & Implants in Peoria, IL and Help Create Healthy, Confident Smiles!

Location: 2807 W Townline Rd, Peoria, IL 61615

Are you a motivated Dental Treatment Coordinator with a passion for helping patients understand their treatment options and achieve their dental goals? Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Treatment Plan Coordinator to join our team.

In this role, you will serve as a key connection between our patients, doctors, and office team by guiding patients through their recommended treatment plans, coordinating care, and creating an exceptional patient experience. If you enjoy building relationships, providing outstanding customer service, and helping patients overcome barriers to completing treatment, this is an opportunity to make a meaningful impact every day.

Why Join Us?

• Competitive compensation
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• Make a meaningful impact by helping patients receive life-changing dental care
• Work alongside experienced dentists and dental professionals
• Comprehensive new hire training and onboarding provided

What You’ll Do

As our Dental Treatment Coordinator, you will play an essential role in managing the patient experience, treatment acceptance process, and daily non-clinical operations of the dental office.

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand their recommended care.
• Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build strong patient relationships while identifying and resolving barriers that may prevent treatment completion.
• Follow up with patients to encourage scheduling and completion of recommended treatment.
• Coordinate treatment scheduling and maintain an efficient patient flow within the dental office.
• Schedule, confirm, and manage patient appointments.
• Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
• Address patient concerns and provide solutions while maintaining a high level of customer service.
• Verify insurance coverage and educate patients regarding their benefits and financial responsibilities.
• Collect, post, and process patient payments, including credit card transactions and deposits.
• Assist with billing questions and coordinate with appropriate departments when needed.
• Maintain accurate patient records, treatment plans, and documentation within the practice management system.
• Perform patient chart audits and ensure treatment information is accurate and up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with the Doctor and office leadership to improve treatment acceptance and overall patient experience.
• Assist with staff training and ensure team members understand office procedures and processes.
• Support practice goals related to revenue, profitability, and operational success.

Qualifications

• High School Diploma or equivalent required
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred
• Previous experience in a dental office, medical office, or customer-focused healthcare environment preferred
• Experience with dental treatment planning, patient consultations, or case acceptance is a plus
• Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options preferred
• Strong communication and relationship-building skills
• Ability to confidently discuss treatment recommendations and financial options with patients
• Excellent organizational skills with the ability to manage multiple priorities
• Ability to work in a fast-paced dental office environment
• Strong problem-solving skills and ability to make independent decisions
• Goal-oriented mindset with the ability to meet and exceed performance expectations

We're Looking For Someone Who Is:

• Patient-focused and passionate about helping others
• Confident communicating with patients about treatment and financial options
• Organized, dependable, and detail-oriented
• Motivated by achieving goals and improving patient outcomes
• Comfortable working in a fast-paced, team-oriented environment
• Skilled at building trust and creating positive patient experiences
• A strong communicator who can collaborate effectively with doctors and team members

Keywords: Dental Treatment Coordinator, Patient Care Coordinator, Dental Office Coordinator, Treatment Plan Coordinator, Dental Sales Coordinator, Case Acceptance Coordinator, Dental Financial Coordinator, Dental Insurance, Patient Scheduling, Treatment Planning, Patient Consultations, Dental Practice Management, Customer Service, Healthcare Sales, Dental Office Administration.