Treatment Coordinator / Dental Receptionist

Archway Dental; New Milford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Flexible spending account

Health insurance

Paid time off

Retirement plan

Job summary

Dental Associates of Connecticut in New Milford is seeking a Treatment Coordinator/Dental Receptionist to join our team. The role focuses on coordinating treatment plans, greeting patients, and managing the front desk to ensure a smooth patient experience.

The successful candidate will have dental reception experience, strong computer skills, and a patient-centered approach. This on-site position requires flexibility for evenings and occasional Saturdays at our New Milford, CT location.

Qualifications

• High school diploma or GED required.
• Dental reception experience preferred.
• Excellent computer and data entry skills.
• Superior customer service and communication.
• Willingness to learn and grow with the team.
• Reliable commute to New Milford, CT.
• Ability to work evenings and Saturdays as needed.
• Experience with Dentrix Ascend is a plus.

Responsibilities

• Greet patients and check in.
• Handle high call volume with professionalism.
• Schedule appointments for doctors and hygienists.
• Coordinate treatment plans with doctors and present to patients.
• Discuss treatment needs and financial arrangements.
• Enter patient treatment plans and post payments.
• Follow up on unscheduled treatment and referrals.
• Perform general office duties as needed.

Skills

Dental reception

Customer service

Data entry

Communication

Computer skills

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

Description

At New Milford, an office within Dental Associates of Connecticut, our mission is to provide quality dental and personal care to all our patients in a relaxed and comfortable environment in which patients feel welcomed, accepted, secure, and confident in the care that they are receiving. We believe that satisfying all of our patients is our most important goal. Our network of high-standard professionals provides exceptional care to our patients throughout Connecticut!

Currently, we're in search of a highly motivated Treatment Coordinator / Dental Receptionist to join our team in our New Milford location. Candidate should have a strong work ethic, be a team player, and possess the ability to multitask.

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in the gathering of information in the new patient experience as well as coordinating a treatment plan with the doctor and presenting it to patients. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

Specific job responsibilities of the Treatment Coordinator include but are not limited to:

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing/faxing/computer data entry, etc.)

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Requirements

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in New Milford, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!
• Ability to work within current office hours, shifts to be determined. Includes up to two evenings per week and two Saturdays per Month.

Work Schedule Hours:

• Varied schedule, averaging 36–40 hours per week.
• Includes one evening shift per week: 9:30 AM – 7:00 PM.
• Includes every other Saturday: 7:30 AM – 5:00 PM.

Preferred Qualities:

• Dentrix Ascend Software Experience