Treatment Coordinator

Lollipop Pediatric Dentistry & Orthodontics; Costa Mesa (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a vibrant pediatric dental practice as an Orthodontic Treatment Coordinator, focusing on engaging with patients and guiding them through their treatment journey. This role emphasizes exceptional customer service, teamwork, and meeting sales goals in a cheerful environment.

Qualifications

• 1+ year in a sales, customer service, or treatment coordinator role (dental or ortho preferred).
• Bilingual (Spanish-speaking) highly preferred in some locations.

Responsibilities

• Serve as the main point of contact for new and existing ortho patients.
• Present orthodontic treatment plans to families.
• Communicate with doctors to ensure a smooth patient experience.

Skills

Communication

Customer service

Sales mindset

Organization

Education

Experience in sales or customer service

Job description

We’re looking for a high-energy, people-loving professional to join our team as an Orthodontic Treatment Coordinator! This role is ideal for someone who’s confident, organized, and excited about helping patients start their smile journey.

This position is more than just scheduling appointments — it’s about connecting with patients, building trust, and helping them say “yes” to treatment. If you have a passion for customer service, love working with people, and are motivated by achieving goals, we want to meet you.

Key Responsibilities:

• Serve as the main point of contact for new and existing ortho patients.
• Present orthodontic treatment plans in a way that’s easy to understand and exciting for families.
• Guide patients through financial options and help them confidently commit to treatment.
• Consistently meet or exceed monthly orthodontic start goals.
• Follow up with leads and unscheduled patients — you’re their cheerleader!
• Communicate and coordinate with doctors and clinical teams to ensure a smooth patient experience.
• Maintain accurate records.
• Deliver an exceptional experience from start to finish.
  
  

What We’re Looking For:

• Outgoing, friendly, and positive attitude — your energy sets the tone.
• Strong communication and presentation skills.
• Ability to build rapport and overcome objections with confidence.
• Organized and detail-oriented, especially when it comes to financial discussions.
• Sales mindset with a focus on achieving start goals and growing the practice.
• Team player who thrives in a fast-paced environment.
  
  

Preferred Qualifications:

• 1+ year in a sales, customer service, or treatment coordinator role (dental or ortho preferred but not required).
• Bilingual a plus (Spanish-speaking highly preferred in some locations).
• Familiarity with orthodontic treatment options and dental terminology is helpful.