Treatment Coordinator

CANTOR AND ZIEGLER ORTHODONTIC; Carlisle (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Cantor and Ziegler Orthodontics in Carlisle, PA is looking for a motivated Treatment Coordinator to guide patients from the initial consultation through the start of treatment. You will explain options, assist with scheduling, and discuss financial plans in a friendly, patient‑centered manner.

This role collaborates with clinicians and staff to optimize patient flow, manage records, and support a smooth orthodontic journey.

Qualifications

• Previous experience in orthodontics, dentistry, or a healthcare patient-facing role preferred.
• Strong communication and interpersonal skills with a warm, patient-centered approach.
• Knowledge of dental insurance processes and treatment financing options.

Responsibilities

• Greet and consult with new patients and families, explaining treatment options and financial arrangements.
• Present and review treatment plans recommended by the orthodontist in a clear and approachable manner.
• Coordinate patient scheduling, follow-ups, and case starts to ensure a smooth patient experience.
• Utilize iTero digital scans, 3D models, X-rays and photos to show treatment benefits.
• Manage financial consultations, including insurance verification and payment plan discussions.
• Maintain accurate and up-to-date patient records within the practice management software.
• Manage the lead pipeline by tracking incomplete consultations and pending contracts.
• Collaborate closely with clinical and administrative team members to optimize patient flow.
• Follow up with prospective patients to answer questions and encourage case acceptance.
• Pay is dependent on experience.

Skills

Orthodontic experience

Communication skills

Customer service

Organizational skills

Tools

Dolphin

Ortho2

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role:

Cantor and Ziegler Orthodontics in Carlisle, PA is looking for a motivated and personable Treatment Coordinator to join their team! In this role, you'll be the welcoming face that guides patients and families through their orthodontic journey - from the initial consultation to the start of treatment. If you love connecting with people and making a real difference in their smiles, this is the opportunity for you.

Responsibilities:

• Greet and consult with new patients and families, explaining treatment options and financial arrangements
• Present and review treatment plans recommended by the orthodontist in a clear and approachable manner
• Coordinate patient scheduling, follow-ups, and case starts to ensure a smooth patient experience
• Utilize iTero digital scans, 3D models, X-rays and photos to show treatment benefits
• Manage financial consultations, including insurance verification and payment plan discussions
• Maintain accurate and up-to-date patient records within the practice management software
• Manage the lead pipeline by tracking incomplete consultations and pending contracts
• Collaborate closely with clinical and administrative team members to optimize patient flow
• Follow up with prospective patients to answer questions and encourage case acceptance
• Pay is dependent on experience

Requirements:

• Previous experience in orthodontics, dentistry, or a healthcare patient-facing role preferred
• Proficiency in Dolphin, Ortho2 or similar practice management systems preferred
• Strong communication and interpersonal skills with a warm, patient-centered approach
• Ability to explain treatment plans and financial options clearly and confidently
• Familiarity with dental/orthodontic practice management software is a plus
• Knowledge of dental insurance processes and treatment financing options
• Highly organized with strong attention to detail and follow-through
• Positive, team-oriented attitude with a passion for helping patients

About Us:

Cantor and Ziegler Orthodontics has been a trusted name in the Carlisle, PA community, delivering beautiful, confident smiles to patients of all ages. Our patients love us for our personalized care and commitment to outstanding results, and our team members thrive in a supportive, upbeat, and professional environment. We take pride in building a workplace where everyone feels valued and inspired to do their best work every day.