Treatment Coordinator

Noll Family Dentistry; Carlisle (Cumberland County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical and Vision Insurance

In-house Dental Coverage with $0 Prem

401(k) Plan with Generous Company Mix

Paid Time Off + Paid Holidays

Quarterly Bonus Potential

Life and Disability Insurance Options

CE Reimbursements and Long-Term Growth

Monthly Employee Engagement Activities

Job summary

Verber Dental Group in Carlisle, PA, is seeking a Front Desk Treatment Coordinator to join Noll Family Dentistry. You will greet patients, manage phones, verify insurance, schedule appointments, and handle front-desk operations to ensure a welcoming, efficient experience.

Offer includes medical/vision, in-house dental coverage with $0 premium, 401(k) with match, PTO/holidays, quarterly bonus potential, life and disability insurance, CE reimbursements, and growth opportunities in a warm,

Qualifications

• Exceptional customer service, organizational, and communication skills.
• Strong multitasking ability with high attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Ability to thrive in fast-paced, high-pressure environments and meet deadlines.

Responsibilities

• Greet and check-in/out patients and office guests with a friendly, professional demeanor.
• Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
• Verify patient and insurance information with high attention to detail and accuracy.
• Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
• Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
• Compile financial reports as needed to support practice operations.
• Retrieve, distribute, and manage incoming faxes and communications.
• Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
• Ensure the cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
• Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
• Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.

Skills

Customer service

Multitasking

Communication

Attention to detail

HIPAA compliance

Job description

Description

Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services throughout the offices in the group in a warm and welcoming environment.

We are seeking a Front Desk Treatment Coordinator to join our team at Noll Family Dentistry, located in Carlisle. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients.

Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience at the end of their visit.

Patient Interaction

• Greet and check-in/out patients and office guests with a friendly, professional demeanor.
• Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
• Verify patient and insurance information with high attention to detail and accuracy.

Appointment Management

• Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
• Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.

Administrative Duties

• Compile financial reports as needed to support practice operations.
• Retrieve, distribute, and manage incoming faxes and communications.
• Maintain patient confidentiality and adhere to HIPAA compliance guidelines.

General Office Maintenance

• Ensure the cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
• Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.

Other Duties

• Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.

What We Offer:

At Verber Dental Group, we strive to create a supportive environment where you thrive. That’s why we provide a comprehensive benefits package that goes above and beyond, including:

• Medical and Vision Insurance
• In-house Dental Coverage with $0 Premium
• 401(k) Plan with Generous Company Match
• Paid Time Off + Paid Holidays
• Quarterly Bonus Potential
• Life and Disability Insurance Options
• CE Reimbursements and Long-Term Growth Opportunities!
• Monthly Employee Engagement Activities….and MUCH more!

Requirements

• Exceptional customer service, organizational, and communication skills.
• Strong multitasking ability with high attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
• Strong problem-solving skills with effective resolution implementation.={{type="text"}}