Treasury Services Pro: Expert Help & Solutions

Paycom - ATS; Grand Haven (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom - ATS is seeking a Treasury Services Specialist to serve as the primary contact for Treasury products and banking customers. You will handle inquiries, set up and maintain services, and prepare dashboards for management.

The role requires strong communication, problem-solving, and customer service skills, with experience in Treasury Services or retail banking preferred. Office-based, with training and audits support.

Qualifications

• Effective written and oral communication skills
• Strong problem-solving abilities with data-driven analysis
• Customer service orientation with the ability to handle difficult situations
• Commitment to accuracy, quality, and timely delivery of work
• Reliable attendance and punctuality
• Demonstrated dependability and ability to follow instructions
• Initiative to take independent action and seek improvements
• Experience in Treasury Services or Retail Banking is preferred

Responsibilities

• Answer incoming calls quickly and resolve issues with First Call Resolution mindset
• Process and complete Treasury Help requests (training, setups, maintenance, emails)
• Become expert in Treasury Services products (ACH Origination, Online Wires, Bill Pay, Positive Pay, etc.)
• Schedule and conduct training sessions with Treasury customers
• Assist in internal audits and reporting for Treasury products
• Prepare monthly Treasury Services statistics dashboard
• Adhere to Bank Secrecy Act and PATRIOT Act requirements

Skills

Communication

Problem Solving

Customer Service

Quality

Quantity

Attendance

Dependability

Initiative

Education

High School Diploma or GED

Bachelor's Degree in business-related major preferred

Tools

ACH Origination

Online Wires

Bill Pay

Positive Pay

Business Remote Deposit Capture

Treasury Portal

Smart Pay

EPS

Autobooks

Job description

Paycom - ATS is seeking a Treasury Services Specialist to serve as the primary contact for Treasury products and banking customers. You will handle inquiries, set up and maintain services, and prepare dashboards for management.

The role requires strong communication, problem-solving, and customer service skills, with experience in Treasury Services or retail banking preferred. Office-based, with training and audits support.