Treasury & CashPro Technical Support Specialist

94-1687665 Bank of America, National Association

Florida

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Bank of America Corporation in the United States (Florida) seeks an experienced Treasury Help Desk professional to serve as the primary contact for treasury, cash management, card, merchant, and depository services. You will deliver exceptional client service, resolve complex inquiries, and collaborate with Sales, Relationship Managers, Product, Compliance, and Operations.

The role emphasizes relationship building, accurate issue resolution, and proficiency with CashPro tools in a fast-paced,

Qualifications

1+ years of experience supporting clients on the CashPro Technical Help Desk.
1+ years of experience managing challenging customer situations professionally.
Strong written and verbal communication with good grammar and presentation skills.

Responsibilities

Receive and respond to escalated client inquiries and service requests via phone and email promptly and professionally.
Provide prompt resolution and support for a wide range of client requests to ensure a positive experience.
Build and strengthen relationships with internal partners and clients to enhance satisfaction and service delivery.
Conduct research to investigate inquiries, identify solutions, and provide accurate responses.
Use multiple bank systems and tools to support requests, troubleshoot issues, and manage account servicing.
Leverage CashPro applications to support client needs, resolve issues, and provide product guidance.