Treasury & Payment Systems Implementation Specialist

Five Star Bank; Walnut Creek (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Five Star Bank in Walnut Creek is seeking a Treasury Implementation Specialist to manage ACH origination, remote deposit capture, online banking enrollments, bill pay, and cash management services from start to finish. You will set up and service E-Statements and related online banking transactions.

You will provide exceptional customer service, track progress against SLAs, stay current on banking regulations including the Bank Secrecy Act, and assist in testing new products and training staff.

Qualifications

• Provide the highest quality of internal and external customer service.
• Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them, including, but not limited to, the Bank Secrecy Act.
• Execute any electronic banking request in a timely manner while maintaining a high level of compliance with all laws.
• Implement, train, and support in: remote deposit capture, mobile deposit capture, mobile banking, consumer online banking, cash management services, bill pay services, positive pay, E-Statements, Interbank transfers, online tax payments, and other developing services or channels.
• Perform electronic banking transaction screening for fraud, etc. through core-provided or other tools.
• Assist in testing and validating all new products introduced by the Customer Experience Department.
• Must complete all training modules by established due dates.
• Perform other tasks as assigned

Responsibilities

• Provide the highest quality of internal and external customer service.
• Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them, including, but not limited to, the Bank Secrecy Act.
• Execute any electronic banking request in a timely manner while maintaining a high level of compliance with all laws.
• Implement, train, and support in the following areas: remote deposit capture, mobile deposit capture, mobile banking, consumer online banking, cash management services, bill pay services, positive pay, E-Statements, Interbank transfers, online tax payments, and other developing services or channels.
• Perform electronic banking transaction screening for fraud, etc. through core-provided or other tools.
• Assist in testing and validating all new products introduced by the Customer Experience Department.
• Must complete all training modules by established due dates.
• Perform other tasks as assigned

Skills

Customer service

Project management

Banking regulations

Electronic banking

Training and support

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Job description

Five Star Bank in Walnut Creek is seeking a Treasury Implementation Specialist to manage ACH origination, remote deposit capture, online banking enrollments, bill pay, and cash management services from start to finish. You will set up and service E-Statements and related online banking transactions.

You will provide exceptional customer service, track progress against SLAs, stay current on banking regulations including the Bank Secrecy Act, and assist in testing new products and training staff.