Senior Treasury Services Specialist - Onsite Banking Expert

Fremont Bank; Livermore (CA); On-site; USD 49,000 - 58,000; Full time

Benefits offered by this job

Health insurance

ESOP

401(k) with employer match

Tuition reimbursement

On-site gym

Job summary

Fremont Bank seeks a Sr. Business Services Specialist in Livermore, CA to serve as the subject matter expert and escalation point for Treasury Management products including ACH Origination, Wire Transfers, Positive Pay, RDC, and BOB.

You will handle high-risk requests and provide specialized support to Platinum Services and Labor & Trust teams. Responsibilities span advanced troubleshooting, cross-department coordination, and ensuring activity meets SLA and regulatory guidelines while delivering

Qualifications

• 4 years of sales, customer service, or back-end client support working with complex banking relationships or equivalent preferred.
• High school diploma or GED required; college degree preferred.
• Demonstrated leadership and training experience preferred.
• Strong knowledge of small business deposit, online banking and Treasury Management products preferred.
• Excellent listening and presentation skills
• Ability to lift at least 20 lbs when required.
• This position requires 100% on-site at the Fremont Bank Operations Center in Livermore, California.
• Travel may be required; may require working weekends.

Responsibilities

• Serve as the primary escalation point for complex ACH, Wire, RDC, and Positive Pay issues.
• Provide advanced technical troubleshooting for file errors, mapping issues, ACH onboarding, file errors, and Business Online Banking.
• Support Platinum Services and Labor & Trust teams with specialized, time sensitive requests requiring high attention to detail and enhanced confidentiality.
• Manage and resolve client issues requiring in depth product knowledge or cross department coordination.
• Perform outbound follow up with clients and internal partners for complex cases, verifications, training, and exception handling.

Skills

Customer service

Leadership

Communication

Attention to detail

Time management

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Fremont Bank seeks a Sr. Business Services Specialist in Livermore, CA to serve as the subject matter expert and escalation point for Treasury Management products including ACH Origination, Wire Transfers, Positive Pay, RDC, and BOB.

You will handle high-risk requests and provide specialized support to Platinum Services and Labor & Trust teams. Responsibilities span advanced troubleshooting, cross-department coordination, and ensuring activity meets SLA and regulatory guidelines while delivering