Treasury Operations & Client Services Specialist

Peoples Savings Bank (Indianola, IA); Clive (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Peoples Savings Bank (Indianola, IA) is seeking a Treasury Management Specialist to support daily treasury management operations, including ACH, wires, RDC, and online banking administration. You will maintain client files and assist with implementation activities while following bank policies and controls.

The role works under Treasury Management leadership, ensures compliance with NACHA, BSA/AML, and OFAC, and provides routine support to clients and internal teams.

Qualifications

• Associate degree preferred; equivalent banking or treasury management experience may be considered.
• Two or more years of experience in financial services preferred in customer service support, deposit operations, or a related banking function.
• Ability to follow established procedures, accurately complete documentation, use banking systems and technology platforms, and escalate questions to appropriate personnel.

Responsibilities

• Assist with daily treasury management operational activities including ACH, wires, remote deposit capture, positive pay, and online banking administration.
• Follow established internal controls and procedures designed to support compliance with applicable requirements including NACHA, BSA/AML, and OFAC.
• Assist with client setup, service configuration, documentation collection, and operational maintenance based on approved instructions and established Bank standards.
• Maintain accurate and complete treasury management documentation, customer files, agreements, and records to support audit readiness and internal control requirements.
• Support customer onboarding, contract administration, file maintenance, product usage tracking, and system maintenance activities as assigned.
• Serve as a support resource for Treasury Management by gathering information, preparing documentation, completing routine maintenance, and escalation questions or exceptions to management.
• Respond to routine customer and internal inquiries regarding treasury management services, researching issues and referring non-routine, complex, or exception matters to appropriate personnel.
• Identify opportunities to improve efficiency, documentation, or customer service and communicate observations to the Treasury Management Officer or management for review.
• Assist with tracking client usage and service activity and refer potential client needs or service questions to the Treasury Management Officer or other authorized personnel.
• Assist with periodic client reviews by gathering documentation, reports, activity information, and other materials requested by management.
• Prepare ACH, RDC, and wire limit information for review and approval by authorized personnel; this position does not approve limits or exceptions.
• Review assigned operational reports for completeness, accuracy, trends, or exceptions and escalation items requiring follow-up, approval, or management review.
• Assist with implementation coordination and client training for treasury management services using approved materials, procedures, and instructions.
• Provide routine support to bank personnel regarding treasury management products, procedures, documentation requirements, and system navigation.
• Assist with internal and external audits and regulatory examinations by gathering requested documentation and information for management review.
• Assist with responses to client inquiries and requests for information by gathering product, service, and documentation details for review by appropriate personnel.
• Perform routine daily tasks, prepare correspondence, maintain records, and participate in assigned department projects under management direction.
• Other duties may be assigned

Skills

Customer service

Communication

Banking procedures

Documentation

Attention to detail

Education

Associate degree in business, finance, accounting

Tools

Banking systems

Online banking platforms

Job description

Peoples Savings Bank (Indianola, IA) is seeking a Treasury Management Specialist to support daily treasury management operations, including ACH, wires, RDC, and online banking administration. You will maintain client files and assist with implementation activities while following bank policies and controls.

The role works under Treasury Management leadership, ensures compliance with NACHA, BSA/AML, and OFAC, and provides routine support to clients and internal teams.