Treasury Management Technical Support Specialist II

First Horizon Bank; Raleigh (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Treasury Management Technical Support Specialist II to enhance client satisfaction through effective communication and problem-solving. This role involves managing inbound calls, providing technical assistance, and ensuring compliance with banking policies. The ideal candidate will possess a Bachelor's degree and have a strong commitment to client satisfaction. Join a dynamic team dedicated to delivering exceptional service and support in a fast-paced environment, contributing to the success of treasury management services.

Benefits

Medical with wellness incentives

Dental and vision insurance

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Qualifications

• Bachelor's degree and 3-4 years of related experience required.
• Excellent communication skills and strong commitment to client satisfaction.

Responsibilities

• Provide technical assistance and resolve client issues on the first call.
• Maintain knowledge of Treasury Management tools and services.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Problem Solving

Client Satisfaction

Education

Bachelor's Degree

Tools

Treasury Management Tools

Job description

Treasury Management Technical Support Specialist II

Join to apply for the Treasury Management Technical Support Specialist II role at First Horizon Bank

Treasury Management Technical Support Specialist II

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Join to apply for the Treasury Management Technical Support Specialist II role at First Horizon Bank

Location: Onsite in Birmingham, AL; Memphis TN, Lafayette, LA; New Orleans, LA; Dallas Texas; Miami, FL; or Dallas, TX.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Summary

This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.

Essential Duties And Responsibilities

• Take incoming calls to fulfill servicing requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
• Present needs-based product recommendations to deepen the banking relationship.
• Stay abreast of all changes, developments and enhancements for all systems and products.
• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
• Navigate effectively and efficiently through multiple systems.
• Possess and demonstrate a high level of professionalism.
• Communicate in a clear, concise and professional manner.
• Provide client focused solutions while being compliant with bank Policies and Procedures.
• Partner with other departments within the organization to fulfill client requests.
• Work closely with Treasury Management Sales, Product and Implementation groups.
• Track client issues to identify product and process improvements or clients at risk due to frequent problems.
• Provide client training and support on the use of TM Products.
• Other duties and projects as assigned.
  
  

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

CTP, CCM or AAP preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
  
  

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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