Treasury Management Technical Support II

First Horizon Corp.; Birmingham, Northern (AL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

First Horizon Corp. is seeking an analyst to serve as frontline fraud defense for commercial online banking clients. The role involves outbound calls to verify flagged wire and ACH activity, rapid responses to emails from the Fraud Team, and detailed documentation in the TMTS/nCino system.

The candidate must communicate clearly, pay close attention to details, and follow strict procedures. Responsibilities include confirming legitimacy of transactions, logging interactions, and adhering to the

Qualifications

• Strong written and verbal communication skills.
• Meticulous attention to detail.
• Strict adherence to procedures and policies.
• Ability to act rapidly on inbound emails and alerts.

Responsibilities

• Outbound Client Contact: Place calls to customers regarding flagged transactions (ACH and Wire).
• Transaction Verification: Confirm legitimacy of activities with targeted questions.
• Data Review & Documentation: Log call details, findings, and actions in internal systems (nCino).
• Follows Fraud Playbook processes: Document fraud events and notify TMTS management.
• Security Protocols: Adhere to data privacy regulations and fraud detection guidelines.
• Customer Service: Provide empathetic, professional service and assist with banking needs during fraud events.

Job description

This role serves as a frontline defense against fraud for First Horizon commercial online banking clients by verifying suspicious wire and ACH money‑movement activity. Core responsibilities include making timely outbound calls to clients to confirm flagged transactions, responding quickly to emails sent by the First Horizon Fraud Team, and documenting all interactions and outcomes in the Treasury Management Technical Support case‑management system (nCino). Success in this role requires strong written and verbal communication, meticulous attention to detail, strict adherence to procedures, and the ability to act rapidly on inbound emails and alerts.

Key Responsibilities:

• Outbound Client Contact: Place calls to customers regarding flagged transactions (ACH and Wire money movement).

• Transaction Verification: Confirm legitimacy of activities, asking targeted questions to identify genuine vs. fraudulent transactions.

• Data Review & Documentation: Utilize internal systems to review flagged activity and accurately log all call details, findings, and actions taken.

• Adheres to Fraud Playbook processes: Follows process for documenting fraud events and notifying relationship team and TMTS management.

• Security Protocols: Strictly adhere to company policies, data privacy regulations, and fraud detection guidelines.

• Customer Service: Provide empathetic, clear, and professional customer service and hand holds client through a fraud event while profile is shutdown to assist with clients banking needs not able to be performed online until reactivated.