Treasury Management Svcs Specialist II

Huntington Bank; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Huntington Bank is seeking a Treasury Management Specialist 2 to handle requests affecting account setups, pricing, grouping, and earnings credit rates, while delivering excellent customer service for Treasury Management products.

The role requires understanding NACHA rules, risk controls, and supporting team-driven goals in a fast-paced environment. Office-based with potential flexible arrangements; located in the United States.

Qualifications

• High School diploma or GED required.
• 3+ years direct customer service experience.

Responsibilities

• Perform Quality Check process on completed work.
• Perform research.
• Assist in training of new colleagues on functions.
• Understand business rules surrounding Huntington account types.
• Maintain productivity and accuracy meeting standards.
• Assist in daily workflow coordination.
• Participate in system upgrades and testing.
• Adhere to Bank Policy and Procedures and Regulatory Requirements.
• Handle escalated customer issues and provide solutions.

Skills

Customer service

Research

Leadership

Verbal communication

Written communication

Analytical thinking

Decision making

Education

High School diploma or GED

Job description

Description Summary:

The Treasury Management Svcs. Specialist 2 handles many different request to change accounts default set up, special pricing, grouping, Earnings Credit Rate, Account Analysis Statement, etc. They provide excellent customer service while supporting Treasury Management products.

Duties and Responsibilities:

Perform Quality Check process on completed work Perform research Assist in the training of new colleagues on any/all functions special projects as assigned Understand business rules surrounding the different Huntington account types Perform all department functions consistently meeting or exceeding established level of service and department standards for individual productivity and accuracy Assist in daily workflow coordination Participate in system upgrades and testing Adheres to Bank Policy and Procedures Complies with Regulatory Requirements Follows effective controls and processes to ensure risks are measured, monitored and controlled. Keeps abreast of risk related changes that may impact work functions and processes. Knowledge of ACH processing, understand NACHA rules to perform research function. Leadership skills, proven ability to support and encourage team members through work distribution and direction. Ability to recognize and quickly fill production gaps as needed with minimal supervision including leadership and delegation practices. Ability to increase personal productivity levels as needed in order to meet the department processing deadlines. Handles escalated customer issues, or further escalates customer issues as appropriate. Exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non standard solutions are available. May be asked to provide input to setting team goals with management input and concurrence. Contributes to Special Projects Creates and maintains documentation when necessary. May be asked to contribute to periodic reporting for management. Performs other duties as assigned.

This position must be located at either 5555 Cleveland Ave Columbus, Ohio or 2910 Jackson St Tupelo, MS.

Basic Qualifications:

High School diploma or GED required. 3+ years direct customer service experience

Preferred Qualifications:

Ability to multi-task while performing multiple high risk processes. Ability to work in a fast paced environment. Experience working in a high risk area with the ability to identify and mitigate potential risk. Experience with high performance culture is a plus. Ensure efficient and timely deliverables; adapt quickly to an intense and changing environment. Ability to work under tight deadlines with accuracy. Demonstrated ability to learn multiple processes quickly. Experience servicing customers via telephone, a plus. Ability to perform accurate work under pressure is critical. Ability to work effectively in a deadline driven, high monetary risk environment. Strong verbal and written communication skills. Strong analytical and decision-making skills.

Exempt Status:

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team.

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