Area Customer Experience Specialist - Huber Heights, OH

Huntington Bancshares, Inc.; Huber Heights (OH, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist to support multiple branches within the region. You will serve as a financial concierge, helping walk-in customers with deposits, loans, and banking services while delivering best-in-class service and educating customers on digital tools.

Travel between branches is required; reliable transportation is essential. You will collaborate with branch colleagues, provide coaching support, and uphold security and regulatory

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service and branch banking experience.
• Bachelor’s degree preferred.
• Exempt status: overtime eligibility not guaranteed.

Responsibilities

• Cover branch banking tasks including transactions and servicing customer needs; identify opportunities to provide advice and guidance.
• Process customer transactions accurately and efficiently; maintain proper cash controls and balance daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and technology for online/mobile banking.
• Travel to multiple branch locations throughout the week and adapt to different locations.

Skills

Customer service

Communication skills

Branch banking

Technology literacy

Education

High School Diploma or GED

Bachelor’s degree

Job description

Description Summary

As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career. An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

Duties & Responsibilities

• Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
• Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and provide support for any service or account maintenance issues
• Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• NMLS licensing available as part of career development
• Notary licensing preferred.
• Be dependable and adaptable traveling to multiple branch locations throughout the week
• Perform other duties as assigned.

Basic Qualifications

High School Diploma or GED Minimum of 1 year customer service and branch banking experience.

Preferred Qualifications

Bachelor’s degree Cash Handling Career minded individuals that want to join an organization where they can gain experience and build a career. Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. Military service in administration, contracting, civil affairs or similar roles Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Note to Agency Recruiters

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

EEOC Disclaimer

Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.