Treasury Management Service Specialist II

0101 The Huntington National Bank; United States; Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangement

Office-based with hybrid option

Job summary

Huntington Bank is seeking a Treasury Management Service Specialist II to lead onboarding and implementation for complex Business Banking and Commercial clients. You will coordinate multi-entity implementations, server as a PM, support treasury services, and mentor junior specialists.

You will partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product to deliver end-to-end solutions while upholding policy, regulatory, and data integrity standards.

Qualifications

• Bachelor’s degree in treasury management, banking operations, or related field.
• 3–5+ years of experience in treasury management or banking operations.

Responsibilities

• Lead end-to-end onboarding and implementation for Business Banking and Commercial clients, including multi-entity structures.
• Provide advanced product and service support for treasury management solutions.
• Act as subject matter expert for treasury products and workflows.
• Coordinate and review entitlement structures, user roles, and approval workflows.
• Mentor junior specialists and collaborate with Relationship Managers and Treasury Sales.
• Ensure compliance with policy, procedure and regulatory requirements.

Skills

Treasury management

Onboarding leadership

Client relations

Project management

Mentoring

Education

Bachelor’s Degree

Tools

NACHA rules

BAI reporting

RDC

Job description

Description Summary: The Treasury Management Service Specialist II delivers high-touch onboarding, implementation, maintenance, and advanced service support for Business Banking and Commercial clients with complex treasury needs. This role includes responsibility for managing multi‑entity implementations, resolving escalations, mentoring junior specialists, and partnering closely with Relationship Managers and Treasury Sales. The TM Service Specialist II builds depth across the core treasury product suite.

Duties and Responsibilities

Client Onboarding & Implementation Leadership Manage end‑to‑end onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness. Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements. Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy. Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements. Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations. Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services. Conduct post‑implementation reviews to ensure stability and proper usage. May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support Provide advanced product and service support for treasury management solutions. Act as a subject matter expert for treasury products and workflows supporting enterprise level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support. Serve as escalation point for complex onboarding and servicing issues. Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions. Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end to end solutions and resolve escalated issues. Support the full product lifecycle from implementation through service activation, and stabilization. Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross functional partners, and key external stakeholders. Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services. Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud prevention tools, and documentation standards. Identify, assess, and elevate operational or client risk issues in accordance with policy. Ensure implementations and service activities are audit ready and properly documented. Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration Identify opportunities to improve onboarding workflows, reduce manual processes, and enhance accuracy and efficiency within Business Banking and Commercial implementations. Support sequencing of additional treasury services as clients grow or complexity increases. Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations. Participate in cross functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

Leadership & Development Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices. Demonstrate a collaborative, service focused approach that supports a high performance team environment. Performs other duties as assigned.

Basic Qualifications

Bachelor’s Degree 3–5+ years of experience in treasury management, banking operations, or a related client implementation or service role.

Preferred Qualifications

Experience supporting both Business Banking and Commercial Banking client portfolios. Familiarity with NACHA rules, entitlement best practices, and fraud‑prevention frameworks. Experience with advanced treasury services (e.g., lockbox, integrated payables). Account analysis experience and understanding of analyzed and hybrid account structures. Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals. Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office

Workplace Arrangement

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration and Work Authorization

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

Accessibility

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Any interviews conducted virtually must be joined from a distraction‑free environment, with the candidate on camera and without the use of virtual backgrounds.