Treasury Management Support Specialist I

First Bank Richmond; Frankfort (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

First Bank Richmond is seeking a Treasury Management (TM) Customer Service & Operations professional in Indiana to support onboarding, maintenance, and service delivery for TM clients. The role involves account setup, transactions, and coordination with TM Sales Officers and Relationship Managers.

You will handle customer inquiries, manage documents, and assist with hardware installation for Remote Deposit Capture while contributing to monthly and quarterly TM reporting and back-up support for

Qualifications

• Experience onboarding TM customers and maintaining TM accounts.
• Ability to prepare monthly and quarterly TM reports.
• Strong customer-service and problem-solving skills.

Responsibilities

• Onboard and maintain TM customers and agreements.
• Setup TM products/services and process banking transactions.
• Provide support for TM sales and relationship managers.
• Handle customer inquiries via phone and online channels.
• Assist with Remote Deposit Capture hardware installation and support.
• Prepare periodic TM reports and analyses.
• Provide back-up to Merchant Services and explain bank services to customers.

Skills

Customer service

Operations support

Onboarding

Account maintenance

Tools

Online banking system

Image system

Job description

Description

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

Requirements

Job Responsibilities

1. TM Customer Service & Operations – 75%

• Accountable for onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.
• Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.
• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

• Prepare and review various monthly and quarterly reports.

3. Other – 5%

• Provide back-up to Merchant Services.
• Explain bank services and charges to customers.

4. Other duties as assigned.

Competencies Required

1. Customer Focus:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind
• Establishes and maintains effective relationships with customers and gains their trust and respect

2. Integrity & Trust:

• Is widely trusted
• Is seen as a direct, truthful individual
• Can present the unvarnished truth in an appropriate and helpful manner
• Keeps confidences
• Admits mistakes
• Doesn't misrepresent him/herself for personal gain

3. Problem Solving:

• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Probes all fruitful sources for answers
• Can see hidden problems
• Is excellent at honest analysis
• Looks beyond the obvious and doesn't stop at the first answers

4. Time Management:

• Uses his/her time effectively and efficiently
• Values time
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
• Can attend to a broader range of activities

5. Timely Decision Making:

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
• Able to make a quick decision