Treasury Management Support Specialist I

Socket.dev; Frankfort (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Treasury Management Customer Service & Operations professional to support onboarding, product setup, and ongoing TM customer servicing. You will maintain customer files, prepare legal agreements for online banking, and handle transactions and limit adjustments as part of a team.

The role emphasizes accuracy in reporting, data gathering, and back-up support for Merchant Services, with additional duties as assigned by management.

Qualifications

• Onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.
• Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.
• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

Responsibilities

• TM Customer Service & Operations – onboarding and maintenance of TM customers; setup of products and online banking agreements.
• Process banking transactions and manage customer requests including limits and deposits.
• Provide support to TM Sales Officers, Relationship Managers, and TM customers.
• Reporting – prepare and review monthly and quarterly TM reports.
• Other – back-up to Merchant Services and explain bank services to customers.
• 4. Other duties as assigned.

Skills

Customer service

Operations support

Onboarding & setup

Data & reporting

Communication

Job description

Description

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

Requirements

Job Responsibilities

1. TM Customer Service & Operations – 75%

• Accountable for onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.
• Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.
• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

• Prepare and review various monthly and quarterly reports.

3. Other – 5%

• Provide back-up to Merchant Services.
• Explain bank services and charges to customers.

4. Other duties as assigned.

Competencies Required

1. Customer Focus:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind
• Establishes and maintains effective relationships with customers and gains their trust and respect

2. Integrity & Trust:

• Is widely trusted
• Is seen as a direct, truthful individual
• Can present the unvarnished truth in an appropriate and helpful manner
• Keeps confidences
• Admits mistakes
• Doesn't misrepresent him/herself for personal gain

3. Problem Solving:

• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Probes all fruitful sources for answers
• Can see hidden problems
• Is excellent at honest analysis
• Looks beyond the obvious and doesn't stop at the first answers

4. Time Management:

• Uses his/her time effectively and efficiently
• Values time
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
• Can attend to a broader range of activities

5. Timely Decision Making:

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
• Able to make a quick decision