Treasury Management Support Specialist

CTBC Bank Corp USA; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

CTBC Bank Corp USA is seeking a Treasury Management Support Specialist in Los Angeles, CA. The role involves assisting external and internal clients with Treasury Management products, onboarding new online banking clients, and providing remote technical support.

You will handle inquiries, troubleshoot online banking issues, and support onboarding and training. This position requires strong communication, analytical skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of Electronic Banking, Banking Operations, or equivalent experience.
• Excellent mathematical, computer, analytical, and problem-solving skills.
• Strong written and verbal communication skills.

Responsibilities

• Handle in-bound customer service inquiries and support for Treasury Management products and services.
• Provide remote technical assistance and troubleshoot online banking issues.
• Complete new client onboarding and training related to Treasury Management.
• Assist with daily/monthly tasks and audit requirements within Treasury Management.
• Coordinate projects with internal teams or third-party vendors.

Skills

Customer service

Analytical skills

Communication

Attention to detail

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Treasury Management Support Specialist

Full Time Professional Los Angeles, CA, US

2 days ago Requisition ID: 2224

POSITION SUMMARY:

Responsible for first line assisting of external and internal clients with Treasury Management (TM) products and services related inquiries. Responsible for TM products & services, on boarding new online banking clients, providing remote technical assistance to clients, monitoring system performance, reporting, data analytics, client outreach and client training.

ESSENTIAL FUNCTIONS:

Customer Service Support (30%)

• Handle in-bound customer service inquiries, training and support requests pertaining to Treasury Management products and services, while ensuring customer service quality.
• Trouble-shoot customer online banking account issues pertaining to Treasury Management products and services.
• Timely responses and dedicated support for all incoming communications via phone, email and online.
• Provide remote technical assistance to clients

Implementation and On-Boarding Support (40%)

• Complete new client setup and/or deletion requests and client training in all related to Treasury Management products and services.
• Strong knowledge in client onboarding process and bank agreements related to Treasury Management services.

• Reviews and ensures the completeness and accuracy of signed customer agreements, maintenance requests and cancelation forms.
• Assists with completion of daily and monthly tasks that support the Treasury Management functions.
• Assist in fulfilling the department’s audit requirements and ensure the implementation and completion of agreed audit recommendations.
• Assist with project coordination (internal or with third party technology vendors).
• Works with the front-line in the RBG Division as well as the IBG Division and other departments in support of customer inquiries.
• Provide support to sales officers in creating pro-forma reports to on-board potential clients
• Provide support to department employees in all areas of Treasury Management products and services.
• Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered.

OTHER RESPONSIBILITIES:

• Perform other duties as assigned.
• Responsible for adherence to all compliance programs, including but not limited to, completion of all required and assigned training modules by established due dates.
• Understand and comply with requirements of all laws and regulations applicable to the position.

Education, Experience and Skills Required:

• Bachelor’s degree or equivalent experience
• 2+ years of Electronic Banking, Banking Operations, or equivalent experience.
• Extensive knowledge of information technology, operating procedures, and systems.
• Excellent mathematical, computer, analytical, and problem-solving skills
• Strong analytical ability to use logic and reasoning to solve problems.

• Strong written and verbal communication skills.
• Willingness to adapt to change and the ability to learn quickly.
• Strong technical and organizational skills to support the full suite of products and services.
• The ability to manage workflow and complete projects within the allotted timeframes.
• Excellent attention to detail and accuracy.
• Ability to take ownership of client requests and provide excellent customer service.
• Ability to work independently yet closely with other staff.
• Working knowledge of Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook).

PHYSICAL DEMANDS:

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less.

COMMUNICATION DEMANDS:

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Travel is required.

COMPENSATION

• The base pay range for this position is USD $22/Hr. - USD $28/Hr plus full benefits. Exact offer will be determined based on job-related knowleddge, skills, experience, and location

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.