Treasury Management Services Supt. Analyst I

Banesco Usa; Miami (FL); In loco; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Banesco USA in Miami, FL is seeking a Treasury Management Services Supt. Analyst I to support the TMSS Team Lead and ensure high-quality client-focused service in Treasury Management offerings.

The role requires 2–3 years in Treasury Management or customer service, strong MS Office skills, and bilingual English/Spanish communication. You will assist with reporting, product testing, and user guides while coordinating system upgrades and maintaining compliance.

Competenze

• Bachelor’s degree or equivalent experience.
• 2–3 years of Treasury Management or customer service experience.
• Advanced computer skills including Microsoft Office.
• Knowledge of related State and Federal banking compliance regulations.
• Bilingual English and Spanish.
• Strong verbal and written communication skills with the ability to communicate at all levels.

Mansioni

• Respond to inquiries and provide technical assistance and customer service to internal and external clients regarding Treasury Management products and services.
• Review daily Treasury Management reports detailing transactions and activities and take actions per policies.
• Gather product usage information for month-end and bi-weekly reporting.
• Participate in testing and evaluation of new products and upgrades for existing products.
• Create and maintain client user guides, instruction manuals and procedures for the department.
• Coordinate and communicate system upgrades, enhancements or changes to all Treasury Management system users and frontline staff.
• Serve as a back-up for the Treasury Management Specialized Team Lead.
• Complete annual training program.
• Perform other functions and/or duties as assigned.

Conoscenze

Bilingual English/Spanish

Treasury Management

Microsoft Office

Customer Service

Formazione

Bachelor's degree

Strumenti

Jack Henry

Descrizione del lavoro

Treasury Management Services Supt. Analyst I

Operations & Admin Areas Miami, FL, US

Summary of Position

The Treasury Management Services Support Analyst I is responsible for supporting the TMSS Team Lead in all Treasury Management services to established business customers. In addition, the Treasury Management Services Support Analyst provides technical support, handles Treasury Management-related product offerings, and offers a high-quality client-centered experience.

Essential Functions and Duties

• Responds to inquiries and provides technical assistance and customer service to internal and external clients regarding Treasury Management products and service and escalates issues in a timely manner for resolution.
• Responsible for reviewing daily Treasury Management reports detailing transactions and activities and taking the necessary actions in accordance with policies.
• Assists with gathering product usage information for month-end reporting and bi-weekly reporting.
• Participates in testing and evaluation of new products and upgrades for existing products.
• Assists with the creation and timely maintenance of client user guides, instruction manuals and procedures for the department.
• Coordinates and communicates system upgrades, enhancements or changes to all internal and external Treasury Management-related system users and internal front-line staff.
• Serves as a back-up for the Treasury Management Specialized Team Lead
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Qualifications Requirements

• Education: Bachelor’s degree or equivalent experience.
• Experience: two (2) to three (3) years of experience in Treasury Management or customer service with strong emphasis in Treasury Management products such as Jack Henry.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Knowledge of related State and Federal banking compliance regulations.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.
• Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.
• Strong problem solving and analytical skills to resolve problems with clearly identifies root cause and preset recommendations with minimal to no supervision.
• Strong interpersonal skills, working with integrity and ethically, upholding the organizational values.
• Strong presentation skills to all levels of the organization.
• Ability to drive change to improve customer experience and enhance our bank.