Treasury Management Support Analyst I - Client Services

Banesco USA Inc; Miami (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Banesco USA Inc is seeking a Treasury Management Services Supt. Analyst I to support the TMSS Team Lead in Treasury Management services for established business customers in Miami, FL.

The role emphasizes technical support, product offerings, and delivering a high-quality client-centered experience. Responsibilities include handling inquiries, reviewing daily reports, assisting with reporting, testing new products, and maintaining user guides.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 2–3 years of Treasury Management or customer service experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of banking regulations (state and federal).
• Bilingual in English and Spanish; strong communication skills.
• Strong attention to detail and accuracy; ability to multi-task.

Responsabilités

• Responds to inquiries and provides technical assistance and customer service for Treasury Management products; escalates issues when needed.
• Reviews daily Treasury Management reports and takes actions per policy.
• Gathers product usage data for month-end and bi-weekly reporting.
• Participates in testing and evaluation of new products and upgrades.
• Creates and maintains client user guides, manuals, and procedures.
• Coordinates system upgrades, enhancements, or changes to all users and staff.
• Serves as back-up for Treasury Management Specialized Team Lead.
• Completes annual training program.
• Performs other duties as assigned.

Connaissances

Bilingual English/Spanish

Verbal and written communication

Customer service

Analytical skills

Attention to detail

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Office

Description du poste

Banesco USA Inc is seeking a Treasury Management Services Supt. Analyst I to support the TMSS Team Lead in Treasury Management services for established business customers in Miami, FL.

The role emphasizes technical support, product offerings, and delivering a high-quality client-centered experience. Responsibilities include handling inquiries, reviewing daily reports, assisting with reporting, testing new products, and maintaining user guides.