Treasury Management Onboarding & Services Leader

Huntington Bancshares, Inc.; Dallas (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Huntington Bancshares, Inc. in Dallas seeks an Area Service Manager, Specialized Receivables, to lead onboarding, implementation and servicing of Integrated Receivables.

You will oversee SafeCash, EBPP, and related receivables solutions, guiding cross-functional teams and ensuring a superior client experience for commercial clients. You will partner with Treasury Management Sales, Product, Operations and Technology to drive process improvements, onboarding efficiencies, and regulatory compliance

Qualifikationen

• Bachelor's degree in a related field.
• 3+ years in Treasury Management, Payments, Cash Management, or Commercial Banking.
• 3+ years of leadership or management experience.
• 3+ years in client onboarding, implementation, or support.

Aufgaben

• Owner of Integrated Receivables onboarding, implementation, and servicing support.
• Provide leadership, direction, and oversight for SafeCash and EBPP teams responsible for onboarding, implementation, servicing, and support.
• Direct day-to-day operations to ensure timely, accurate, and high-quality execution of client onboarding, maintenance, service requests, and issue resolution.
• Foster a culture focused on delivering an extraordinary client experience while strengthening relationships with commercial clients and internal partners.
• Partner closely with Treasury Management Sales, Product, Operations, Risk, Compliance, and Technology teams to support business growth and product expansion initiatives.
• Serve as the escalation point for complex, high-profile, or high-risk client implementations, servicing matters, and operational issues.
• Drive operational excellence by monitoring service levels, productivity metrics, quality standards, and client satisfaction results.
• Lead and support strategic initiatives, product rollouts, process enhancements, system conversions, and organizational change efforts.
• Identify opportunities to improve onboarding, servicing, and support processes through automation, standardization, documentation, and workflow optimization.
• Ensure team adherence to regulatory requirements, risk controls, security protocols, and internal policies.
• Manage all aspects of employee performance and development, including coaching, mentoring, performance evaluations, goal setting, and skills development activities.
• Establish performance expectations and accountability measures to achieve department goals and business objectives.
• Analyze trends, client feedback, service performance, operational metrics, and product adoption data to identify opportunities for improvement.
• Collaborate with Product Management and business stakeholders to provide feedback on product enhancements, client needs, and operational impacts.
• Manage resource planning, capacity needs, staffing models, and workload distribution to support changing business demands.
• Prepare and deliver management reporting, business updates, and operational performance summaries to senior leadership.
• Perform other duties as assigned.

Kenntnisse

Leadership

Onboarding

Cross-functional collaboration

Ausbildung

Bachelor's degree

Jobbeschreibung

Huntington Bancshares, Inc. in Dallas seeks an Area Service Manager, Specialized Receivables, to lead onboarding, implementation and servicing of Integrated Receivables.

You will oversee SafeCash, EBPP, and related receivables solutions, guiding cross-functional teams and ensuring a superior client experience for commercial clients. You will partner with Treasury Management Sales, Product, Operations and Technology to drive process improvements, onboarding efficiencies, and regulatory compliance