Treasury Client Services Specialist

Bank of America; Chicago (IL); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Discretionary bonus

Annual award

Benefits package

Job summary

Bank of America in Chicago, IL is seeking a Treasury Client Services professional to act as the primary contact for treasury, cash management, card, merchant, and depository products and services. The role is a 1st shift, 40 hours per week, in-office with pay transparency details.

You will provide relationship management, servicing, and technical assistance to internal partners to resolve complex client requests, drive issue resolution, and educate clients on digital tool options with a

Responsibilities

• Responds to client and partner requests via email, phone, chat or workflow system
• Performs Quality Assurance to ensure high risk processes are completed according to written procedures
• Researches and resolves complex issues raised by clients ensuring client satisfaction
• Drives resolution of client issues with internal, technical and product partners, ensuring processes are integrated
• Educates clients on digital tool options, championing innovation with a client‑centric mindset

Skills

Analytical Thinking

Problem Solving

Reporting

Attention to Detail

Critical Thinking

Prioritization

Risk Management

Decision Making

Stakeholder Management

Job description

Bank of America in Chicago, IL is seeking a Treasury Client Services professional to act as the primary contact for treasury, cash management, card, merchant, and depository products and services. The role is a 1st shift, 40 hours per week, in-office with pay transparency details.

You will provide relationship management, servicing, and technical assistance to internal partners to resolve complex client requests, drive issue resolution, and educate clients on digital tool options with a