Traveling Wide-Format Technician — Install, Service & Train

Pacific Office Automation Inc.; Dallas (TX); Remote; USD 41,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Health and life insurance

401(k) matching

Paid time off

Training & certs

Travel reimbursement

FSA/HSA

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires roughly 50% travel, primarily to the Central and Eastern regions.

You will diagnose, repair, install, and train customers on wide format equipment and RIP workflows, while maintaining strong service records. Ideal candidates have field service experience with wide format gear, strong problem-solving skills, and a customer-first approach.

Qualifications

• 2–6 years minimum field service experience.
• Experience servicing and repairing wide format equipment.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Field service experience

Wide format equipment

Canon equipment

Onyx RIP workflows

Windows OS

Customer service

Electrical & mechanical

Driving license

Travel readiness

Independent worker

Tools

Onyx software

RIP software

Windows OS

Networking

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires roughly 50% travel, primarily to the Central and Eastern regions.

You will diagnose, repair, install, and train customers on wide format equipment and RIP workflows, while maintaining strong service records. Ideal candidates have field service experience with wide format gear, strong problem-solving skills, and a customer-first approach.