Traveling Wide-Format Technician | Growth & Benefits

Pacific Office Automation; Dallas (TX); Remote; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Ins.

Matched 401(k)

PTO, Vacation & Sick Leave

Company vehicle for business/personal

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide from a home-based position with ~50% travel, mainly across the Central and Eastern United States. You will diagnose, repair, and upgrade production print equipment, and train operators while coordinating installations and ensuring customer satisfaction.

Preferred candidates have Canon wide format experience, strong Onyx and RIP knowledge, and the ability to work independently from a home office.

Qualifications

• 2–6 years minimum of field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Wide format equipment

Field service experience

Canon wide format

Onyx software

RIP workflows

Customer service

Tools

Onyx software

RIP software

Canon equipment

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide from a home-based position with ~50% travel, mainly across the Central and Eastern United States. You will diagnose, repair, and upgrade production print equipment, and train operators while coordinating installations and ensuring customer satisfaction.

Preferred candidates have Canon wide format experience, strong Onyx and RIP knowledge, and the ability to work independently from a home office.