Traveling Wide-Format Service Technician

Pacific Office Automation Inc.; Salt Lake City (UT); Remote; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched 401(k)

PTO / Vacation / Sick Leave

FSA/HSA programs

Company vehicle provided for business

Ongoing manufacturer training

Zusammenfassung

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, mainly in the Central and Eastern regions.

You will perform installations, diagnostics, repairs, and training on production print equipment, while collaborating with sales for upgrades and ensuring top customer satisfaction. The ideal candidate has 2–6 years of field service experience, with strong knowledge of Onyx RIP

Qualifikationen

• 2–6 years minimum field service experience.
• Experience servicing wide format equipment; repairs and maintenance.
• Canon wide format equipment experience preferred.
• Onyx software and RIP workflows knowledge preferred.
• Strong Windows OS and networking knowledge; good communication.

Aufgaben

• Provide phone and onsite technical support to customers.
• Diagnostics, troubleshooting, repairs, software upgrades, and retrofits.
• Installations, relocations, and operator training at customer sites.
• Coordinate upcoming installations and site readiness (power, RIP compatibility).
• Maintain service records and ensure adherence to standards and SLAs.
• Support sales with equipment upgrade evaluations.
• Assist with color management and production workflows guidance.
• Stay current through ongoing product training and certifications.

Kenntnisse

Field service

Canon wide format

Onyx RIP workflows

Windows networking

Customer service

Travel 50%

Driver's license

Tools

Onyx software

Jobbeschreibung

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, mainly in the Central and Eastern regions.

You will perform installations, diagnostics, repairs, and training on production print equipment, while collaborating with sales for upgrades and ensuring top customer satisfaction. The ideal candidate has 2–6 years of field service experience, with strong knowledge of Onyx RIP