Remote Wide-Format Service Tech – 50% Travel, Vehicle

Pacific Office Automation; Los Angeles (CA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matched 401(k)

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel, mainly across the Central and Eastern regions of the U.S.

You will install, service, and train on wide format production print equipment, with strong emphasis on Onyx RIP workflows. The ideal candidate will be self-motivated, customer-focused, and capable of working from a home office while coordinating installations and providing

Qualifications

• 2–6 years of field service experience.
• Experience servicing and repairing wide format equipment.
• Strong working knowledge of Windows operating systems.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations are met and equipment is operating properly.
• Coordinate upcoming installations and site readiness requirements (power, forklift, RIP software).
• Maintain service records and documentation according to standards.
• Assist customers with color management and production workflows.

Skills

Customer service

Communication

Troubleshooting

Independent work

Travel coordination

Tools

Onyx software

RIP software

Windows OS

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel, mainly across the Central and Eastern regions of the U.S.

You will install, service, and train on wide format production print equipment, with strong emphasis on Onyx RIP workflows. The ideal candidate will be self-motivated, customer-focused, and capable of working from a home office while coordinating installations and providing