Traveling Universal Banker - Flexible Digital Expert

M&T Bank Corporation; Hagerstown (MD); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

M&T Bank is seeking a Float Universal Banker to enhance branch customer experience by providing sales, service, and digital engagement for Consumer and Business Banking customers. The role involves meeting customer needs, explaining products, and referring complex needs to specialists.

The position requires flexibility to travel between branches within the area, handling inquiries, and maintaining high service standards in a fast-paced environment.

Formación

• High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience.
• Ability to easily travel between branches on an as needed basis
• Strong verbal communication skills
• Strong interpersonal skills
• Ability to interact with varying customers (consumer to small business)
• Ability to effectively handle difficult customer conversations
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Ability to work under critical time constraints in a team environment
• Proficiency with internet user-level technology

Responsabilidades

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
• Follow the Bank's sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Conocimientos

Strong communication

Interpersonal skills

Customer service

Time management

Branch travel readiness

Digital familiarity

Educación

High school diploma or GED

Bilingual based on branch needs

Descripción del empleo

M&T Bank is seeking a Float Universal Banker to enhance branch customer experience by providing sales, service, and digital engagement for Consumer and Business Banking customers. The role involves meeting customer needs, explaining products, and referring complex needs to specialists.

The position requires flexibility to travel between branches within the area, handling inquiries, and maintaining high service standards in a fast-paced environment.