Traveling Teller: Customer Service & Sales Expert

Peoples-Bank; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Employee stock purchase plan

Education assistance programs

Paid vacation

Holidays

Job summary

Peoples Bank in Bowling Green, KY, is hiring for a Regular Full Time position. You will provide excellent service, open deposit accounts, process teller transactions, and resolve customer issues while traveling to various branch locations to support staffing needs.

The role emphasizes sales and service, building customer relationships, and maintaining confidentiality. A high school diploma and 1+ year of customer service experience are required, with travel and a strong team ethic.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Consistently meeting or exceed sales referral goals as set by management. Maintain a well-developed working knowledge of the complete line of products and services offered.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Will be responsible for following operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which include dress code.
• Will perform special projects as assigned.

Skills

Customer service

Communication

Attention to detail

Computer skills

Team player

Education

High School Diploma or GED

Tools

Salesforce

Job description

Peoples Bank in Bowling Green, KY, is hiring for a Regular Full Time position. You will provide excellent service, open deposit accounts, process teller transactions, and resolve customer issues while traveling to various branch locations to support staffing needs.

The role emphasizes sales and service, building customer relationships, and maintaining confidentiality. A high school diploma and 1+ year of customer service experience are required, with travel and a strong team ethic.