Traveling Storage Property Manager

USA Storage Centers; Richlands (NC); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

USA Storage Centers in Richlands, NC is seeking a Floater Property Manager to travel between storage centers, providing coverage and relief as needed to maintain standards and service levels.

You will oversee day-to-day operations, engage customers, process payments, monitor occupancy and pricing, and coordinate with Area or District Managers. The role requires flexibility, strong communication, and a professional, customer-focused demeanor.

Qualifications

• Strong sales, customer service, and administrative capabilities.
• Excellent verbal and written communication skills for a diverse audience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude.
• Strong problem solving and organizational skills; capable of prioritizing tasks effectively.

Responsibilities

• Travel between properties to provide immediate coverage for staffing shortages, peak traffic times, or other operational needs.
• Adapt to each location's specific procedures, customer base, and operational requirements.
• Ensure smooth day-to-day operations and maintain consistent standards regardless of which property you're assigned to.
• Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals.
• Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Build positive relationships with customers, colleagues, and local vendors to maintain a welcoming environment.
• Process payments, invoices, and handle daily financial transactions accurately.
• Monitor revenue performance by overseeing pricing, promotions, and occupancy strategies aimed at maximizing profitability.
• Manage delinquent accounts, collect outstanding payments, and follow company policies on lien laws.
• Submit timely and accurate reports (e.g., occupancy, financials, operational updates) to Area or District Manager.
• Conduct routine property inspections to ensure sites are safe, clean, and well-maintained.
• Perform minor maintenance tasks such as cleaning vacant units, removing locks, picking up trash, and performing basic repairs.
• Monitor security systems and promptly address issues to maintain a secure facility.
• Coordinate with contractors or vendors for larger repairs or maintenance.
• Partner with on-site staff and management to share best practices, mentor new hires, and support continuous improvement.
• Uphold company policies and The Highline Way by demonstrating professionalism and integrity in all interactions.
• Maintain clear communication with team members and leadership, providing feedback and updates as needed.
• Perform additional tasks as assigned by the Area or District Manager to support operations across the region.

Skills

Sales

Customer service

Administrative abilities

Verbal and written communication

Microsoft Office

Independent work

Problem solving

Education

High-school diploma or GED

College coursework or degree preferred

Tools

Microsoft Office Suite

Job description

USA Storage Centers in Richlands, NC is seeking a Floater Property Manager to travel between storage centers, providing coverage and relief as needed to maintain standards and service levels.

You will oversee day-to-day operations, engage customers, process payments, monitor occupancy and pricing, and coordinate with Area or District Managers. The role requires flexibility, strong communication, and a professional, customer-focused demeanor.