Traveling Operations Coach for Site Excellence

Thoroughbred Express Auto Wash; Danville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Thoroughbred Express Auto Wash seeks an Operations Support Liaison to help district sites achieve safe, profitable operations and consistent customer service. You will travel between washes, mentor local teams, oversee training, and ensure adherence to policies and core values.

This role requires hands-on leadership, budget awareness, and the ability to translate metrics into action. You will support 6–12 sites, partner with HR and operations leadership, and drive continuous improvements across

Qualifications

• Essential: budget management and P&L review and reporting.
• Excellent leadership and communication skills
• A passion for developing successful teams.
• Ability to translate metrics into performance indicators.
• Organized with the ability to thrive in a fast-paced environment with competing deadlines.
• Inspires a healthy competitive spirit with managers, peers, and teams with a mindset of continuous improvement.
• Skilled in washing equipment troubleshooting and basic repair.
• Track record of providing an outstanding customer experience
• Proven experience creating safe, healthy, and productive environments with a focus on healthy and accountable team culture.

Responsibilities

• Travel between wash sites consistently and perform site-specific assignments.
• embody Thoroughbred Express CORE values of Safety, Accountability, Development, Dependability, Leadership, Efficiency.
• Assist managers in interviewing and hiring for all positions when on site.
• Fill in for the District Manager when unavailable for extended periods.
• Fill in on schedule if the Site Manager is out for an extended period.
• Lead by example and set the standard for customer service, wash quality, leadership, and cleanliness.
• Create a positive, fun working environment with a culture of continuous improvement and development.
• Continuously educate wash leaders on products, services, promotions and operational initiatives.
• Implement policies, monitor, and motivate Site Managers, maintaining strong HR relationships for accountability.
• Act as district expert on POS system, wash equipment, chemical application processes, and service initiatives.
• Train newly hired Site Management over several weeks to ensure independence.
• Field and resolve escalated customer or employee issues with District Manager and HR as needed.
• Knowledge of back-office portal, training, and maintenance programs.
• Oversee Site Managers in proactively managing labor.
• Additional duties as assigned.

Skills

Budget management

P&L reporting

Leadership

Communication

Team development

Metrics interpretation

Organization

Problem solving

Customer experience

Safety culture

Job description

Thoroughbred Express Auto Wash seeks an Operations Support Liaison to help district sites achieve safe, profitable operations and consistent customer service. You will travel between washes, mentor local teams, oversee training, and ensure adherence to policies and core values.

This role requires hands-on leadership, budget awareness, and the ability to translate metrics into action. You will support 6–12 sites, partner with HR and operations leadership, and drive continuous improvements across