Operations Excellence Liaison - Field Coach & Trainer

Thoroughbred Express Auto Wash; Glasgow (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Thoroughbred Express Auto Wash in Kentucky is seeking an Operations Support Liaison who will travel among wash sites to support operational excellence, training, and safety. You will assist district leadership, coach site teams, and ensure policies are followed while driving profitability and high standards across locations.

This role requires hands-on leadership, budget awareness, and the ability to resolve issues quickly.

Qualifications

• Experience in budget management and P&L reporting.
• Excellent leadership and communication skills
• A passion for developing successful teams.
• Ability to translate metrics into performance indicators.
• Organized with the ability to thrive in a fast-paced environment with deadlines.
• Inspires a healthy competitive spirit with managers, peers, and teams for continuous improvement.
• Skilled in washing equipment troubleshooting and basic repair.
• Track record of providing an outstanding customer experience
• Proven experience creating safe, healthy, and productive environments with an accountable team culture.

Responsibilities

• The Operations Support Liaison will travel between wash sites consistently and will be given project-based or site-specific assignments.
• Work daily to embody the Thoroughbred Express CORE values of S.A.D.D.L.E (Safety, Accountability, Development, Dependability, Leadership, Efficiency).
• Assist managers in interviewing and hiring for all positions when on site.
• Fill in for the District Manager when unavailable for an extended period.
• Lead by example and set the standard for customer service, wash quality, leadership, and cleanliness.
• Create a positive, fun working environment with a culture of continuous improvement and development.
• Continually educate wash leaders on products, services, promotions and operational initiatives.
• Train newly hired Site Management over several weeks to ensure independence.
• Field and resolve escalated customer or employee issues with District Manager and HR support.
• Oversee Site Managers in proactively managing labor.

Skills

Budget management

Leadership

Communication

Developing teams

Metrics to KPIs

Organized

Continuous improvement

Washing equipment troubleshooting

Customer experience

Safety culture

Job description

Thoroughbred Express Auto Wash in Kentucky is seeking an Operations Support Liaison who will travel among wash sites to support operational excellence, training, and safety. You will assist district leadership, coach site teams, and ensure policies are followed while driving profitability and high standards across locations.

This role requires hands-on leadership, budget awareness, and the ability to resolve issues quickly.