Store Operations Leader — Shift & Team Coach

Thoroughbred Express Auto Wash; Shelbyville (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise the daily operations and guide a team to deliver excellent service.

You will coordinate workflow, train staff, manage inventory and cash handling, and ensure a clean, safe, and welcoming store environment. The role emphasizes strong communication, multitasking, and leadership to maintain high standards and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Experience in leadership or supervisory role.
• Experience with inventory management and ordering.
• Experience with cash handling and POS systems.
• 1+ years of experience in retail or customer service.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and manage the daily operations of the store during your shift.
• Ensure that all team members are providing exceptional customer service.
• Maintain a clean and organized store environment.
• Handle customer complaints and issues in a professional and timely manner.
• Train and develop team members to improve their skills and performance.

Skills

Communication skills

Interpersonal skills

Attention to detail

Leadership experience

Inventory management

Cash handling

POS systems

Education

High school diploma or equivalent

Job description

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise the daily operations and guide a team to deliver excellent service.

You will coordinate workflow, train staff, manage inventory and cash handling, and ensure a clean, safe, and welcoming store environment. The role emphasizes strong communication, multitasking, and leadership to maintain high standards and customer satisfaction.