Traveling IT Support Technician

TEKsystems; Crescent Springs (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated Field Services Technician to provide desktop support to remote and onsite staff. This role involves troubleshooting and maintaining various devices, ensuring excellent customer service, and contributing to a supportive IT team environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience with desktop and peripheral support.
• Proficiency in troubleshooting Windows 10/11 and Microsoft 365.

Responsibilities

• Provide hands-on and remote desktop support for end users.
• Configure, install, and maintain computer equipment and peripherals.
• Utilize ticketing systems to manage and resolve support requests.

Skills

Customer Service

Communication

Troubleshooting

Windows 10/11

Microsoft 365

Tools

ServiceNow

Job description

*Job Type:* Full-Time, On-Site
*Experience Level:* Intermediate
*Job Description:* We are seeking a dedicated and customer-focused Field Services Technician to join a collaborative and supportive IT team. This role involves providing desktop support to both remote and onsite staff across various agencies. The technician will be responsible for troubleshooting and maintaining desktops, laptops, tablets, software, copiers, printers, and phones. Occasional assistance with routers and network switches may also be required.
*Key Responsibilities:*
* Provide hands-on and remote desktop support for end users.
* Configure, install, and maintain computer equipment and peripherals.
* Troubleshoot issues related to Windows 10/11 and Microsoft 365.
* Utilize ticketing systems (preferably ServiceNow) to manage and resolve support requests.
* Deliver excellent customer service and communicate effectively with users.
* Travel locally as needed using provided transportation.
*Required Skills:*
* Strong customer service and communication skills.
* Experience with desktop and peripheral support, including deployment and installation.
* Proficiency in troubleshooting Windows 10/11 and Microsoft 365 environments.
* Familiarity with ticketing systems, we use ServiceNow.
* Ability to work independently and under pressure.
*Preferred Attributes:*
* Team-oriented with a collaborative mindset.
* Willingness to learn and grow technical skills.
* Ability to guide users through technical issues with patience and clarity.
* Strong interpersonal skills and a proactive attitude.
* Basic understanding of networking equipment.
*Work Environment:*
* On-site support across multiple offices.
* Flexible working hours within a standard 8-hour workday.
* Supportive team environment with opportunities for skill development and career growth.
*Pay and Benefits*
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Crescent Springs,KY.
*Application Deadline*
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.