Traveling Service Technician

ZipRecruiter; Memphis (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in robotics seeks a Field Service Technician to troubleshoot and support autonomous cleaning robots. This role involves extensive travel across North America, requiring strong technical skills and customer service abilities. Join a dynamic team dedicated to enhancing operational efficiency with innovative robotic solutions.

Qualifications

• 2-5 years of experience in electronics, mechanics, or robotics.
• Valid driver’s license and passport.
• Previous customer-facing experience.

Responsibilities

• Provide exceptional customer and equipment support both remotely and on-site.
• Diagnose electrical, mechanical, and software-related issues.
• Train customers on robot usage and features.

Skills

Troubleshooting

Attention to Detail

Customer Service

Manual Dexterity

Education

Diploma or degree in electronics, mechanics, or robotics

Tools

Linux

Job description

Job Description

Avidbots is a pioneering leader in robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize cleaning and maintenance tasks with innovative, efficient, and sustainable robotic technologies. We are committed to delivering intelligent, autonomous robotic solutions that enhance operational efficiency and promote a cleaner, healthier world.

Our autonomous cleaning robots, Neo 2 and Kas, are redefining the industry with state-of-the-art technology, advanced navigation, and data-driven insights for businesses worldwide. These robots perform tasks such as scrubbing, sanitization, and maintaining cleanliness across various industries, including airports, shopping malls, warehouses, and retail sectors.

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization, certified as a Great Place to Work for the past 5 years and recognized in Deloitte's Fast 500 (2021).

Position Overview:

We seek an enthusiastic Field Service Technician skilled in troubleshooting electrical and mechanical issues, with a basic understanding of robotic components to ensure full operational capacity. This role involves regular travel to service and support clients locally and nationwide. The ideal candidate will build strong professional relationships and educate customer staff on equipment management to maximize robot productivity.

You will thrive in a fast-paced, dynamic environment, working independently within a larger customer care team. Your role is critical to customer success and will significantly impact Avidbots' growth in North America. This position is within our Customer Care department.

This role requires extensive travel to customer sites and occasional work outside standard hours.

Location:

Customer sites near Memphis, Tennessee

Responsibilities:

1. Provide exceptional customer and equipment support both remotely and on-site.
2. Build positive relationships with customers via in-person, email, and phone communication.
3. Diagnose electrical, mechanical, and software-related issues.
4. Address customer questions and concerns with appropriate solutions.
5. Maintain accurate records within internal systems.
6. Resolve problems effectively by collaborating with relevant teams.
7. Support robot operations remotely using web-based monitoring tools.
8. Train customers on robot usage and features.
9. Document feedback, field findings, and work details.

Requirements:

• Diploma, degree, or 2-5 years of experience in electronics, mechanics, or robotics.
• Proven ability to troubleshoot, test, repair, and service technical equipment.
• High manual dexterity and attention to detail.
• Experience reading schematics and wiring diagrams for fault-finding.
• Flexibility to work varying shifts and adapt to schedule changes.
• Regular travel within North America (75%+).
• Valid driver’s license and passport.
• Self-motivated, passionate about robotics, and team-oriented.
• Previous customer-facing experience.
• Ability to complete pre-employment checks (background, driving records).

Nice-to-Haves:

• Experience with electronics or electro-mechanical devices.
• Experience servicing floor cleaning equipment.
• Proficiency with computers and software (Linux preferred).
• Experience towing small to medium trailers.

***Applicants must be authorized to work in the United States for any employer.***

Avidbots is an equal opportunity employer committed to diversity and inclusion, ensuring a fair hiring process regardless of race, religion, gender, or veteran status. We foster an engaging, safe, and healthy work environment that values our professionals and supports innovation.

remote work