Field Service Engineer/Technician, North East USA

AMETEK, Inc.; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

AMETEK, Inc. is seeking a Field Service Engineer/Technician to join their growing team. The role involves installing and servicing laser-based equipment across various industries, with travel requirements of up to 75%. Ideal candidates will have a strong technical background, excellent communication skills, and a passion for technology. This position offers a dynamic work environment with opportunities for continuous learning and development.

Qualifications

• Degree in relevant technical field required.
• Experience in technical service roles preferred.
• Ability to work independently and adapt quickly.

Responsibilities

• Install and train customers on laser & vision-based systems.
• Conduct troubleshooting and maintenance of equipment.
• Provide remote technical support from home office.

Skills

Mechanical aptitude

Interpersonal skills

Communication skills

Spatial awareness

Technical troubleshooting

Education

Diploma/ Degree in Mechanical, Electrical, Electronics, Photonics Technology

Tools

MS OFFICE

Google Workspace

CAD design (Solidworks, Autodesk, Creo/NX, CATIA)

Job description

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Job Title: Field Service Engineer/Technician, North East USA

Location:

Virtual, US, 99999

Business Unit: Creaform

Posting Date: May 19, 2025

Job Description:

We are growing and we are looking for more superstar talent! If you can think in 3D, understand coordinate systems, have CAD experience, and like fixing things this career may be for you!

Candidates must live within one of the following states: PA, MD, VA

Are you the person that your friends and family go to for advice and help when it comes to electronics and technology? We need someone with a strong background in Windows and a mechanical aptitude to install & service laser-based equipment that employs our vision systems. If you need a career that is different everyday this opportunity may be for you! We need someone who can learn quickly to solve problems in a wide range of industries: Aerospace, Steel Fabrication, Concrete Construction, Space, F1, Automotive, and more.

If you love the idea of travel but want to be home for the weekend this opportunity may be for you! We need an energetic recent graduate looking to start a career in a fast-paced environment with a company at the forefront of hi-tech complex manufacturing to travel up to 75% of time within North America. Virtek is always innovating and there is always something new learn. To thrive in this role, you must be independent, love to learn, have the ability to adapt, and have a passion for technology. Your training will never be complete.

When not traveling you will enjoy working from the comfort of your home office, providing remote assistance to our global customer base.

Because of the variety this career offers, and the friendly helpful nature of our tightly knit Service team, opportunities to join the Virtek Service family don’t come around very often!

Responsibilities section:

System Installation and Training

• Install and train customers on various Laser & Vision-based projection and inspection systems in variety of environments, applications, and industries.
• On-site calibration & commissioning of new hardware & software.
• System level troubleshooting.
• Deliver multi-day training courses including classroom-based theory & conduct hands-on “at the machine” learning for operators, administrators, & maintenance personnel.
• Follow all company quality and safety procedures.
• Provide detailed accounts of customer applications and take part in data collection for new product development & bug reporting/resolution.

On-site Service & Troubleshooting

• In field diagnostic testing/troubleshooting of electro optic, & electronic components using standard instruments.
• Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other 3rd party integrated system components.
• Carry out preventative maintenance programs to ensure proper machine performance while keeping required maintenance records.
• Provide phone and online support to customers as required.

Remote Support

• Provide remote technical support via phone, email, and remote desktop client from your home office.
• Do your part to support the global team; occasionally answer after hours support calls on nights or weekends.
• Maintain proper reporting and data entry within company CRM/business systems.
• Manage and process your own travel expenses.
• Product testing.

Requirements section:

General

• Diploma/ Degree in Mechanical, Electrical, Electronics, Photonics (vision) Technology or equivalent program.
• Multiple language skills, specificallySpanish or French, an asset, but not required.
• Previous experience in a technical service role or a position requiring direct customer contact is an asset.
• Demonstrated spatial awareness & the ability to think in 3D.
• Self-motivated with the ability to work independently.
• Excellent interpersonal, teamwork and communication skills.
• Safety conscious.

Computer skills

• Demonstrated ability with Windows & Windows based software including MS OFFICE and Google workspace.
• Able to interpret NC programming language (G-Code or similar).
• Ability to efficiently navigate advanced settings within Windows 10 including N/W troubleshooting & Installing S/W.
• Demonstrated knowledge of basic network topography.
• Comfortable learning new software.
• Experience with CAD design (Solidworks, Autodesk, Creo/NX, CATIA) an asset.

Technical Aptitude

• Demonstrated understanding of 3D coordinate systems.
• Demonstrated ability to read technical documentation including wiring diagrams.
• Demonstrated ability diagnostic tools such as LPM, DMM, Oscilloscope etc.
• Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings).
• Experience and/or knowledge of CNC equipment an asset.
• Experience working with portable CMMs, Laser Tracker or Theodolite an asset.

Working conditions

• Travel requirement of up to 75%, primarily within the USA. Some international travel may be required.
• Ability to work at heights ranging from 1.6-15m
• Work environments will vary
  • Willing to work outdoors
  • Hours outside of standard business hours
• Service Territory: AMERICAS
• Located within 1 hour of a major airport is required

Virtek Vision is the world’s leader in providing laser and vision-based projection and inspection solutions. Virtek hasa dominant product position in the aerospace, prefabricatedconstruction and industrial fabrication markets.

Virtek’s solutions support manufacturers world-wide in a variety of specialized industries to assist with assembly processes. Our solutions project laser light onto a 3D work surface with high accuracy, speed, and precision for applications such as composite fiber ply layup, paint masking, placement of components or materials, quality inspection and reverse engineering.

For more information, please visit http://www.virtekvision.com or https://www.youtube.com/user/virtekvision

In 2024, Virtek was acquired by AMETEK, Inc., a leading global provider of industrial technology solutions.

Compensation

Employee Type: Salaried

Salary Minimum: $55,000

Salary Maximum: $70,000

Incentive: No

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, pleaseclick here .

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) isacomponent of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].