Traveling IT Installer & Support Specialist

GovCIO; Tampa (FL); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

GovCIO seeks a Customer Support Administrator (IT Specialist) / Installer with an active Secret clearance to install network equipment at Government sites and provide on-site support when not traveling. The position is based in Tampa, FL with travel about 70–80% of the time across US sites on a multi-year Enterprise Network Installation project.

Responsibilities include installation, ordering, inventory, and coordination with project management and network engineering staff, plus on-site

Qualificações

• High School diploma with relevant IT support experience.
• Travel up to 70–80% of the time within the US and rent a car as needed.
• Physical requirements include ladder work, confined spaces, lifting up to 50–75 lbs.

Responsabilidades

• Install network equipment at Government sites following project plans.
• Provide on-site user support when not traveling, in a large Windows-based environment.
• Use ServiceNow for ticketing and customer support, coordinate with project teams.

Conhecimentos

Travel readiness

Customer support

Communication

Interpersonal skills

Formação académica

High School diploma

Associate’s or Bachelor’s Degree

ITIL Foundations certification

Ferramentas

ServiceNow

Active Directory

Office 365 / OneDrive

Descrição da oferta de emprego

GovCIO seeks a Customer Support Administrator (IT Specialist) / Installer with an active Secret clearance to install network equipment at Government sites and provide on-site support when not traveling. The position is based in Tampa, FL with travel about 70–80% of the time across US sites on a multi-year Enterprise Network Installation project.

Responsibilities include installation, ordering, inventory, and coordination with project management and network engineering staff, plus on-site