Field IT & Network Installer - Government Site Travel

GovCIO; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

GovCIO in Phoenix, AZ seeks a Customer Support Administrator (IT Specialist) with an active Secret clearance to travel to government sites to install network equipment and provide on-site user support when not traveling.

Responsibilities include installation tasks, site coordination, inventory management, cable handling, and using ServiceNow to track issues and activities while delivering strong customer service in a large Windows environment.

Qualifications

• Requires active Secret clearance or ability to obtain
• 70–80% US travel with car rental
• Physical ability to lift up to 50 pounds
• Experience in IT support and Windows environments

Responsibilities

• Install and configure network equipment at government sites per layouts
• Perform cabling, labeling, and cable management
• Rack and stack equipment in cabinets
• De-install old equipment and dispose
• Coordinate with government on-site personnel and project timelines
• Provide on-site user support and issue resolution
• Use ServiceNow for project activities and customer support
• Maintain inventory and documentation per SOPs
• Follow safety guidelines and OSHA protocols

Skills

Customer support

Network installation

ServiceNow

Active Directory

Education

High School diploma

Tools

ServiceNow

Active Directory

Windows OS

Job description

GovCIO in Phoenix, AZ seeks a Customer Support Administrator (IT Specialist) with an active Secret clearance to travel to government sites to install network equipment and provide on-site user support when not traveling.

Responsibilities include installation tasks, site coordination, inventory management, cable handling, and using ServiceNow to track issues and activities while delivering strong customer service in a large Windows environment.