Traveling Field Service Technician – Northeast

OpenKrill; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Fastems seeks a Service Technician to join our team. The role covers field service at customer sites across the U.S., Canada and Mexico, based anywhere in the Northeastern U.S. You will ensure high-quality service to maximize client productivity and uptime.

Responsibilities include attending breakdowns, installing new capital equipment, and acting as a liaison between customers and the service team. Travel and strong communication are essential to success.

Qualifications

• Electro/Mechanical fault finding in a service or maintenance environment.
• CNC, robotics and automation experience is desirable but not essential.
• Academic qualifications or time served support the skills.
• Computer literate with knowledge of software and Windows-based systems.
• Vocational service/maintenance experience.

Responsibilities

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communicate between customer, Head of Service, and service department.
• Cooperate with office support to deliver service solutions.
• Effective communicator and brand ambassador for Fastems products and organization.
• Assess complex technical requirements and advise on suitable solutions.
• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

Skills

Field service experience

Customer-focused

Time management

Independent workload management

Travel readiness

Technical troubleshooting

Valid driver’s license

Education

Electro/Mechanical fault finding experience

Vocational service/maintenance background

Tools

Windows-based systems

Job description

Fastems seeks a Service Technician to join our team. The role covers field service at customer sites across the U.S., Canada and Mexico, based anywhere in the Northeastern U.S. You will ensure high-quality service to maximize client productivity and uptime.

Responsibilities include attending breakdowns, installing new capital equipment, and acting as a liaison between customers and the service team. Travel and strong communication are essential to success.