Service Technician, Southeast

Fastems; Cincinnati (OH); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Fastems, headquartered in Cincinnati, OH, is seeking a Service Technician to support customers across the southeast U.S. The role involves on-site field service, diagnosing electro/mechanical faults, and deploying solutions to maximize equipment uptime and productivity.

You will travel frequently to customer sites, including overnight stays, collaborate with the service team, and represent the Fastems brand with professionalism.

Qualifications

• Electro/Mechanical fault finding in service/maintenance.
• CNC or robotics experience is desirable but not required.
• Academic qualifications or equivalent time served preferred.
• Proficient with Windows-based software and basic computer use.
• Vocational service/maintenance background is expected.

Responsibilities

• Provide on-site service support at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communicate between customer, Head of Service, and service dept.
• Coordinate with office teams to deliver service solutions.
• Represent Fastems professionally as a brand ambassador.
• Assess complex technical requirements and advise on solutions.
• Deploy new service functions within territory (Cloud, ERP, etc.)

Skills

Field service

Overnight travel

Customer focus

Time management

Initiative

Independent work

Education

Electro/Mechanical fault finding

CNC/Robotics experience desirable

Vocational service/maintenance background

Windows/PC literacy

Tools

CNC systems

Job description

We are looking for a Service Technician to join our winning team. Our corporate U.S. headquarters is in Cincinnati, Ohio, however this position will be based anywhere in the southeast U.S. The Service Technician is responsible for providing the best possible customer experience for Fastems customers by ensuring that expectations are met and service to their machinery is done in the most appropriate, efficient way to maximize their productivity and production goals.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communication liaison between customer, Head of Service, and service department.
• Cooperate with all office/administrative support to deliver service solutions.
• Effective communicator and brand ambassador for Fastems products and organization.
• Assess complex technical requirements of end customer and advise on suitable solutions.
• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

SPECIAL SKILLS REQUIRED:

• Experience in field service with the ability to travel frequently overnight to customer sites for multiple days/nights.
• Ability to operate in a high precision production environment at our customers’ sites.
• Professional and personable with the ability to engage in a customer-focused environment.
• Approach tasks with tenacity and initiative, with a can-do attitude to fulfill customers’ requests.
• Highly organized, utilizing good time management with an independent personality able to manage own workload effectively.
• The successful candidate will have the drive, ambition and potential to progress.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• Electro/Mechanical fault finding from a service/maintenance environment.
• Experience of CNC, robotics and automation systems is desirable but not essential.
• Skills set to be backed up with academic qualifications or time served.
• Computer literate with knowledge of software and windows-based systems.
• Vocational experience in service/maintenance role