Traveling Field Service Representative - 6908

Daniels Sharpsmart Inc; Detroit (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance (day one)

Dental insurance (day one)

Vision insurance (day one)

Short-term disability (paid)

Life insurance

Accident insurance

Long-term disability options

Job summary

Daniels Health is seeking a Traveling Field Service Representative to inspect and service products at assigned hospitals, maintain inventory, and provide frontline customer support on behalf of Daniels. You will team daily with drivers, operations, sales, and support staff to ensure seamless service.

This hands-on role involves early hours, lifting up to 40 lbs, pushing/pulling up to 300 lbs, and working around sensitive patients and equipment in hospital settings.

Qualifications

• Experience delivering high standards of customer service in a healthcare or field service setting.
• Strong communication and relationship-building with hospital staff and internal teams.
• Willingness to work in a labor-intensive, hands-on role with lifting and moving equipment.

Responsibilities

• Inspect and service Daniels' products at assigned hospital locations.
• Maintain inventory levels at location and department levels.
• Provide frontline customer service and escalate issues to management as needed.
• Coordinate with drivers, operations, sales, and support staff daily.
• Ensure safe handling and proper sanitation and workflow within hospital settings.

Skills

Customer service

Communication

Relationship management

Team collaboration

Job description

Daniels Health is searching for a customer service oriented individual to join us as a Traveling Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff!

What will your job involve?

• Working clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
• Inspection and servicing of all Daniels' products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
• Maintaining adequate inventory levels of container stock at a location and department level
• Clear communications and strong relationship management with hospital staff and Daniels staff
• Communicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
• Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
• Ensuring staging area is neat and orderly after entering and before leaving the facility
• Standing and walking for a significant part of the day
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs

Working at:

• Corewell Health Taylor and Corewell Health Grosse Pointe Taylor (M, W, F) - 10000 Telegraph Rd., Taylor, MI 48180 Grosse Pointe (T, Th) - 393 Notre Dame St., Grosse Pointe, MI 48230 Likely 5:30am-1:30pm Sharps, Chemo, Haz, possibly controlled substance. Installing early October!!!

What are we looking for?

• COVID-19 considerations: Willingness to be COVID vaccinated necessary!
• Personal transportation to and from multiple locations!
• Someone with a can-do attitude who is committed to delivering high standards of customer service with the ability to liaison with key internal and external stakeholders.
• The ideal candidate will have previous experience working in a labor-intensive job and previous supervisory responsibilities.
• Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time.
• No previous experience working in healthcare required. We'll show you the ropes!

Why work for us?

• Job stability - as an essential service to healthcare we are non-seasonal and recession proof
• Opportunities for overtime - we always need extra hands on deck so overtime opportunities are plentiful
• Consistent work hours - Monday - Friday

Benefits - Medical, Dental, and Vision Insurance (Your Medical, Dental and Vision benefits are effective on DAY ONE. All other benefits are effective 1st of the month following 30 days of employment). Paid Short-term disability ($0 cost to you!). Company sponsored life insurance. Accident Insurance and Voluntary long-term disability options! Permanent position - This is a Full-time permanent role of 40-45 hours per week Competitive salary - This position is offering a starting rate of $20-22 per hour! Safe work environment - We supply above and beyond the standard PPE protocols for safe handling of medical waste - find out more about how we protect you at https://www.danielshealth.com/covid-19- $20 - $22 an hour

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.