IT Field Support Technician_King of Prussia

Gr8ttek; King of Prussia (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Per call pay

Per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services and troubleshoot to resolve client product issues. This role requires clear communication and the ability to complete all service-call tasks.

Reporting to the Territory Supervisor, you will handle calls, manage assets, and maintain documentation while following department guidelines. A valid driver's license and basic repair tools are required.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant field experience.
• Ability to lift up to 50 lbs and drive to client locations.

Responsibilities

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Complete administrative tasks for each service call.
• Manage asset control and inventory return.
• May provide guidance to colleagues.

Skills

Field service

Troubleshooting

Customer service

Asset management

Documentation

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit